When I booked it was a Holiday Inn, when I got there it was sold to another company and it was now The Garden Plaza Hotel. I stayed in the towers building, which isn't really towers...it's about 5 floors. I stayed on the third floor, the room was ok on first inspection, but then when I was in there long enough to notice, there was food on the floor, the bathroom smelled of mildew, mildew growing in the sink, urine around the toilet and mold in the shower. Since it was the week of Thanksgiving, all the other Gatlinburg hotels were book, if not I would have left. I went to the grocery and bought clorox bleach and lysol wipes to clean everything with before I would stay there. Everyday when I got back to the hotel, I recleaned. The maid staff did not do a good job cleaning. The hotel is several blocks from the main drag....unless you want a good hike, I suggest driving.

This is our favorite hotel! It is not the newest or fanciest, but we don't go to Gatlinburg to hang at a hotel. Staff are so friendly that after staying there for so many vacations they call us by first names. We stay at least three times a year and can't wait to go back. Our favorite room is over the bar since we like the music. They probably think we are nuts. And...they love our yorkies! Give them a try...you won't be disappointed.

The first room we checked into was next door to the loudest dog ever, so we decided to change rooms, which I didn't mind since the room smelled horrible. We switched rooms and the next one smelled just as bad. It smelled like a combination of mold and urine. The room itself appeared clean. But the bathroom was another story. There were cracks in the wall, mold and rust. There is not central air, but rather a unit under the window. The sound when the heat was on was miserable. It sounded like it was going to explode. It was difficult to sleep through the noise everytime it clicked on. We would have asked maintanance to come fix it, but when we went to the front desk because the remote control wasn't working, we were informed there was no maintanance staff for the day. Also when we first got to the hotel it was 45 degrees out, but they keep all of the heating units off in the rooms, so when you first check in you better not plan to stay in your room for long. The restaurant was closed during our trip, which was on a weekend, which seemed odd. The entire place looks rundown, inside and out. The only plus is the location.

I would not recommend this hotel, at all. Wife and I stayed there recently for two nights 12/07/07 and 12/08/07. I called the motel directly to make reservations and requested a double room in their Tower building (this one has an inside pool and hot tub), they have five different buildings. When I arrived I was given a room in a different building and told the Tower building was completely booked. I was offered a chance to move this next day, which I did. That evening, we found out the Tower Building didn’t have any hot water in any of the rooms all that day. During my first call to the front desk I was told the maintenance guys were working to fix the problem and everything should be corrected in a couple hours. We went out for dinner and a show that evening. When I returned and checked the water, still no hot water. I called the front desk again and was told that an outside contractor was working on the problem and it would be fixed and ready for the next morning. When I awoke next morning the first thing I checked was the water, guess what, again no hot water! So, we had to leave going home without a shower. This motel was ok a few years ago, but in the last year everything has gone down, it’s dirty and not being maintained. I will not waste my money staying there again. There are many nicer motels for less money.