We decided to visit Maldives on our own and zeroed in on Kuramathi Village on Kuramathi Island consisting of 3 resorts : Kuramathi Blue Lagoon, Cottage & Spa and Village; which are now to be re-named as "Kuramathi Island Resort" and offered as ONE resort from November 1, 2009.
Booking process :
The resort is prompt in their e-mail replies and extremely co-operative in this process. When I actually completed the booking and effected the bank transfer and informed them, they immediately sent me a mail saying that there was an error in their proforma invoice and I should send them the extra amount ( about $ 100 ) for which I had to re-do the bank transfer transaction. Surely, they could have informed me of the error and collected this amount at the resort , later ! (# 1)
Transfer :
Universal Resort counter is just outside the arrival area at Male airport and our luggage was taken care of and we were bus-shuttled to the sea-plane departure area where we had to wait for about 45 minutes, but this is understandable, since other passengers had yet to arrive. The sea-plane journey though hot and noisy is a must for every first-time visitor to Maldives since it offers a breath taking perspective of where one is and how remote a location one is headed to ! After a 20 minute ride we reached the floating “ pontoon jetty”and saw a huge jelly-fish (about 18 “ diameter) and we were then taken in a small boat to the Kuramathi Resort. Here we were received by Ms. Elina the (GRO – Guest Relations Officer).There is a regular mini bus as well as an electric buggy for moving thru the island and Ms. Elina (GRO) curtly informed us that it was not meant to be at our private disposal, not realizing that the facility was indeed for the guests and also that we had NOT travelled all the way to Maldives to be chauffeured around in a mini-bus or electric buggy ! Grow up, dear Ms. Elina ! (# 2)
Resort :
The beds in the room were decorated with hibiscus flowers in a very simple but artistic manner and we did not sleep on those beds till late that evening after the flowers were removed by the house-keeping, which attends to the room upkeep twice daily ! The resort is truly designed in such a manner that we felt as if we are in well kept “coconut tree forest”, interspersed with banana tree plants bearing fruits. There are hedges with flowers and some areas of the island have towering trees which make you feel that you are in a forest, but with neat, clean sand topped roads and flowering hedges. Although the entire resort has some 350 + rooms you never can see more than a few rooms at any time (except the water bungalows which are in one row) and it is a pleasure to take an early morning or late evening walk !
There is a regular & systematic fogging operation at dusk and we were not bothered by mosquitoes at all !
Food is fabulous, the hygiene standards immaculate – we happened to accidentally wander into the main kitchen and were really amazed by the “clinical” cleanliness of their stores, bakery, kitchen areas. There was a wide array of food and we never had an upset stomach.
The resort has an approximate staff of 750 + and the water bungalows in the Cottage & Spa are being spruced up ! However this staff is quietly working behind the scenes in an unobtrusive manner !
Diving facilities
The resort has few weekdays allotted for snorkeling activities and when we wanted to enroll for a particular day we were told that since there were not enough participants we could not take part ! On the other hand the resort takes a firm undertaking under your signature where you agree for 50 % cancellation charges if you do not turn up for the course ! (what if you were feeling unwell ?) So the rules are lopsided & “one-way” – in favour of the resort only. (# 3)
Nevertheless we did do the snorkeling boat safari on the last day and witnessed some amazing underwater life – it is an exotic underwater living museum ! Thank you dear Vanessa for taking care !
We also did scuba diving under the very calm, competent instruction of Tatti & Jens who were really excellent in guiding us thru the Discover Scuba Diving course and spent about 40 minutes underwater to a depth of about 6 metres. Thank you Tatti & Jens ! Thank you dear Matt for being so considerate !
The sales girls at the Marine Shop are excellent and co-operative and really go out of the way to help.
We were overcharged for a camera film ( $ 7.70 instead of $ 5.50 ! ) and although the photo-shop guy did apologise the next day with a vague explanation; initially,Ms. Julia ( from the resort management ) did try to shrug off the responsibility saying that the resort was not in any way concerned . It was only after I firmly reminded her of her vicarious liability, that she acquiesced ! (# 4)
A big thank you dear Navnit – without your support our trip would have been a fiasco !
Kuramathi is a good resort, but to step up the grade to an excellent or great resort, the management must give up their “petty policies”; ( # 1, 2, 3, 4) & “one-sided rules” and more importantly, the GRO, Ms. Elina must GROw up or she may well just turn out to be the Guest Repelling Officer !
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