I stayed here for one night during a business trip. While I think this hotel COULD be excellent, it falls short in a few areas that made it rather average for me. On the plus side...it was pretty easy to find, there was a ton of parking available, very nice lobby, the room is nice sized, looks clean, and they do offer room service. On the downside...my room smelled of dog urine, though they do not allow dogs. I suspect someone snuck a little Fido in though, and that is how it happened. The bed I did not find all that comfortable, though if you like a thick firm matteress, this might not be an issue for you. They also have screens so you can assumingly open the windows, which is great considering I was on the 5th floor and the room kinda smelled...however, there is a sign on the window that asks you not to use this feature as bugs from the lake still get through the screens. For the record, considering the smell, I still opened them. It was very windy the day I was there so I assume the bugs would not be a problem. Also...the shower head is REALLY short. I am 5'10", and had to crouch down to get the shampoo out of my hair. Literally, it came up to about my chin. I can't imagine how difficult this would be for anyone over 6 feet tall. while overall, I would likely not return unless I found out they addressed these issues... I do want to leave this review on a positive note. I would highly recommend ordering the burger from their room service menu. Not sure what the name of the on-site restaurant is, but it was one of the best burgers I have ever eaten. On top of that, the room service staff was very nice. They substituted a baked potato and sour cream for me instead of fries at no extra cost...and they were super friendly and helpful both on the phone and in person.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 April 2012
Thank you for the very detailed review of our hotel. I appreciate you taking the time to share your experience with us. I want to apologize that we fell short of your expectations but am happy that you did enjoy your stay with us. We are a pet friendly hotel but do have a pet fee to be sure we are keeping all of our rooms fresh and clean after our four legged friends have visited. I am truly sorry for the smell in your room and will be sure to address this with our Housekeeping Manager. Your comments have lead to a great discussion with our GM regarding the height of the shower heads and we will be exploring alternative options to improve this for our guests. I hope the next time you are in Madison you consider staying with us again, we would love to have you back and we do make the best and only Big Boy burgers in town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC