We made advance reservations online for Christmas Eve; there were five of us. Weather was rotten cold and when I asked manager about heat, upon check-in, he provided a couple of space heaters for about 800 sq. feet of space. Space heaters!? Asked to look at the room. Space heaters had been on, but still very cold in room. Asked manager for a refund....said no that room was fine and would be warm enough after adding more space heaters. Came back later and found out heaters blew the breakers so room was still cold, confronted manager again. Still would not refund money. This guy was no help.
This is an inner-city, OLD TOWN location, not that convenient to the French Quarter, and not maintained very well at all. Carpet was filthy. Floor had weak spots. Also,watch that last step coming down; difference in stair rise makes this a hazardous journey!! Found an old cup of coffee inside microwave, stuck to the bottom; didn't use microwave. Shower head fell off the wall, and when maintenance was called, he used packing tape and taped it back up; so high-up in fact, one would have to be seven-feet tall to use it; we didn't take showers, either. We were tired, and it was Xmas eve....we came, we slept, and we got the heck out.
What do we pay hotels for, anyway? A clean, comfortable, room with serviceable facilities. It didn't happen!! I'd be surprised if this place meets "code"; hardly deserves to be called a Inn; more like a flop house for French Quarter drunks....either way, you're only one step away from gutter!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC