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SpringHill Suites New Orleans Convention Center: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 25 Reviews
5.0 of 5 stars
8
4.0 of 5 stars
11
3.0 of 5 stars
3
2.0 of 5 stars
1
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#84 of 156 hotels in New Orleans
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  • Hotel class: 3 of 5
  • Rooms: 208
  • Address: 301 St. Joseph Street New Orleans, LA 70130
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Hotel features airy yet practical rooms; most major attractions all within five miles of hotel's location. This description is based on information provided by the hotel.
No Business Centre Fitness Centre Free High-Speed Internet No Free Parking Pets Not Allowed No Restaurant No Room Service Swimming Pool
Check Rates: £106 ($184) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of SpringHill Suites New Orleans Convention Center

( 5-9 of 25 )
“Beware - Substandard housekeeping policy!”

SpringHill Suites New Orleans Convention Center

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1 of 5 stars
Newport Beach CA
19 Nov 2007
3/6 found this review helpful

I usually have done well by reading the reviews on this site prior to booking a hotel - unfortunately not this time and I was there for 5 nights. I tried to change hotels during my stay but the convention center meeting had taken almost all other hotels. Look out for this place - here are a few of many reasons:
1. Their "light touch" housekeeping policy, which you won't find out about until after you've checked in. This means that once you're checked in, the only houskeeping you'll get is to have your bed made without changing sheets, used towel replaced and the wastebasket emptied on weekdays only. No clean sheets, no vacuuming, etc. On weekends there is nothing!
I discussed this policy with the front desk and pointed out that the initial room rate included (I hope) clean sheets and a full room cleaning but this policy meant they were providing less service without decreasing the room rate. The response I got was "Well, we're not a full service hotel - and we're not treating you unfairly, nobody gets clean sheets." Had I known, I never would have booked there.
2. Other glaring deficiencies - no facial tissues at all, only one small wastebasket, only a few cheap plastic hangers in the closet and some were broken, rough toilet paper, bathroom wall had a large crack through the tile from its top down to the tub, etc.
3. Upon my arrival at 5PM, I was told my room wasn't ready because "Some people from housekeeping decided they didn't want to work here anymore." and I could wait in the lobby. Excuse me - management's problems belong to them, not to the guests.
4. The 2 chairs and the couch in the lobby were so tired looking and their arms were so slick with dirt that I couldn't bring myself to even drape my sportcoat over one and decided to walk around outside instead.
6. Upon check out on Tuesday, 8:00 AM, no one was at the front desk - only the 'chief engineer' fixing something. He said he didn't know how to do check out but "They'll be right back." One half hour later, no one back yet and he felt so bad he said "I'll try, I don't know where they are."
7. The 'pool' was "closed for construction" - but the only way to find out was to ask. Never a "Sorry for the inconvenience."
Lest you think all was negative - here's the positive I could find: there was a hairdryer in the room and an iron and ironing board in the closet - I know the hairdryer worked, didn't try the iron.

  • This TripAdvisor Member:
    • Liked — both elevators worked
    • Disliked — sleeping on dirty sheets without a reductoin in room rate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACaliforniaGuy's Summary
Date of Stay: November 2007
Travelled with: Business colleagues
Visit was for: Business
Age group: 50-64
Member since: 14 November 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
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Average price*: £106 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Just right!”

SpringHill Suites New Orleans Convention Center

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5 of 5 stars
Delaware
6 Nov 2007

I stayed here for three nights for a convention being held at the convention center, which is just two blocks away. The location was perfect. The staff was friendly and extremely helpful. The room was clean and so quiet--just right for me. The weather during my stay was cool and breezy so I could not understand the freezing cold blasting from the AC vents throughout the hotel, but my in-room thermostat reacted quickly to my adjustments. I like having a refrigerator and microwave in the room, and I was prepared to purchase coffee of my own at Starbucks to use in the coffeemaker, but the Starbucks located a block away inside the Marriott would not grind a quarter of a pound for me, nor would the Starbucks in the Sheraton a short walk from there. Go figure. Anyway, the free breakfast is well-stocked and their coffee was good. I walked to the French Quarter for dinner with friends--everything was close by.

  • This TripAdvisor Member:
    • Liked — Absolutely quiet.
    • Disliked — Freezing hallways.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schotzy's Summary
Date of Stay: October 2007
Travelled with: Solo traveler
Visit was for: Business
Age group: 50-64
Member since: 28 September 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: £106 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Excellent place to stay”

SpringHill Suites New Orleans Convention Center

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5 of 5 stars
Perth Amboy, NJ
19 Oct 2007

I stayed at the SpringHill Suites (a Marriott property) from 11-17 October. It is an excellent location if you are attending any event at the Convention Center, which like the River Walk is only a couple of blocks away. Service was excellent, and breakfast was provided daily. The rooms were clean, and housekeeping came to the rooms on a daily basis. It's a pretty healthy walk to Harrah's, Canal Street (shopping, souvenirs, other hotels, restaurants) and to Bourbon Street (probably a good 10-15 minute hike), but other than that I was quite pleased. Parking is expensive ($15/day), but parking tickets are more expensive, so it depends how far you want to look around. A word about Harrah's - NOT A GOOD PLACE TO GAMBLE. Harrah's is the only land-based casino allowed in New Orleans by law. They won the bid, so they have no other competition in the area and they know it. They don't have to loosen their slots or care whether you win or not. Riverboat casinos are not even allowed to dock at the nearby River Walk. Don't waste your time and throw away your money gambling at Harrah's New Orleans. I suggest the Treasure Chest, a smaller floating casino located outside New Orleans. Otherwise, go to Las Vegas or better yet, give the money to charity. Harrah's is OK to eat at, however, and they have good breakfasts. I don't recommend the local MacDonald's on Canal Street either. As the cheapest place to eat in town, they also get a lot of derelicts, street people, and unsavory characters in there. Overall, Marriott SpringHill Suites was Excellent.

  • This TripAdvisor Member:
    • Liked — Daily breakfast, Housekeeping service, cleanliness.
    • Disliked — Location. On a back street, too far from Canal Street and Bourbon Street.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barracuda30's Summary
Date of Stay: October 2007
Travelled with: Business colleagues
Visit was for: Business
Age group: 50-64
Member since: 18 May 2004
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, Great pool scene, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Business meeting / Event, Other
Was this review helpful? Yes No
Check Rates
Average price*: £106 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Very Clean, a bit far from the quarter, Good for the price”

SpringHill Suites New Orleans Convention Center

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3 of 5 stars
New Orleans
10 Mar 2007
2/2 found this review helpful

I stayed here during Mardi Gras due the the good rate I got and the room could sleep 6 people. The room was a bit cramped for space, but the kitchen area was nice. Hotel and rooms were very clean. Bathroom was small, but the vanity area was separate from the bathroom which made it roomier. The hotel staff was not helpful when asking them Anything. Be sure and get there by 9:45 if you want breakfast. And hope the parking garage is not full or they will be sending you to some crazy area to park that costs more. It's the perfect location if you are going to the convention center. The Riverwalk Mall and Harrah's are only a few blocks. The quarter (ie Bourbon St) is a long 10 or so blocks. The hotel is clean and updated, but if you are looking for service you probably should go elsewhere. I felt completely safe in the area.

  • This TripAdvisor Member:
    • Liked — Price, beds were comfortable.
    • Disliked — Hotel Staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alyson003's Summary
Date of Stay: February 2007
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: 16 March 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Young Singles, Girlfriend getaway, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £106 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice rooms, not so nice service”

SpringHill Suites New Orleans Convention Center

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3 of 5 stars
Houston, Texas
22 Jan 2007
2/2 found this review helpful

Our room was nice and very clean.It was on the ground floor and the window faced the sidewalk, something I had never had at a hotel before. It wasn't a problem, just different. Check in was fast and easy, which I really appreciated after a long trip and at a late hour. The beds were very comfortable and the decor was nice.

We did have some problems. I was travelling with three children and one other adult and the children were geared up to go swimming. I called the local number of the hotel before making reservations so confirm that their outdoor pool was heated. When we went to the pool (all dressed in swimsuits and the kids with their goggles) we were horrified to find that the pool was freezing! We decided to try the hot tub hoping that would satisfy the need for swimming. That turned out to be lukewarm and there were wet towels lying around the deck. When I turned on the jets, water started overflowing out the door and into the carpeted halls! We called maintenance and all that happened was a "closed" sign was put on the door. I asked about the pool and was told that the heater must be broken. (No kidding!)

Another problem we had was that there was a women staying in the room next to us that had about EIGHT kids staying with her. It sounded like they were having a party in there. As it approached midnight with no signs of letting up, it took 2 calls to the front desk to get some relief from the noise, which included what sounded like kids literally bouncing off the walls.

On the plus side, the parking garage is very nice and safe, and we never had to park more than 40 feet from the hotel entrance.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coliseum's Summary
Date of Stay: January 2007
Member since: 18 January 2007
Was this review helpful? Yes No
Check Rates
Average price*: £106 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of SpringHill Suites New Orleans Convention Center

( 5-9 of 25 )
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SpringHill Suites New Orleans Convention Center Address

301 St. Joseph Street, New Orleans, LA 70130