I've stayed in several Hyatts and this one misses the mark. Average is not good enough to be named Hyatt. It's not a particular thing, but a conglomeration of things like amenities missing from the rooms, surly doormen, front desk employees extremely friendly but lacking that polished attitude, and a lot of wasted empty spaces that would contain some interesting sculpture or artwork in a traditional Hyatt, dirty windows, feeling like part of a herd instead of a valued, individual guest.
If you are having some kind of convention within the facility, or are just going to an event at the Superdome, you might appreciate it more than we did. But although we had no problem walking to the riverwalk area, then down to Bourbon St. for the night, then walking back to this hotel, we thought the amount of walking necessary to get from the front door into a room was beyond excessive. I get vertigo on escalators and we could find no other option to get to the elevators, which START on the 3rd floor. What do people in wheelchairs do? At one point, we took a wrong escalator and got stuck on the 2nd floor. Ended up having to go back up to get to correct escalator to get to the lobby. To get from the lobby to a room, one must ride a 2-story escalators, walk a fair distance between 2 restaurants, then scan your room key/card to summon an elevator. I also do not like glass elevators, the only apparent choice.
There are no signs telling you which way to go for elevators, restaurants, exit, we never did see the concierge, and got lost either coming or going each of the 3 times we left our room. Several times we chatted briefly with other guests who also said they kept getting lost. They should give guests a map of the hotel. We never saw the pool except from our window, and it looked as far away as if it wasn't even in the same building. It was surrounded by a huge area with lounge chairs and really comfortable looking cabanas. If we had been there for a longer stay, I'm sure we would have loved spending some time out there in the shade on the padded furniture.
Our bellhop was friendly but some of the other people working around the door were surly. Check-in was speedy and pleasant, but the lobby had a heavy vibe of being disorganized, rushed, on the verge of chaos with packed luggage carts taking up much of the surprisingly small space around the check-in desks (and blocking most of the light from outside). The staff, although almost all very pleasant people, seemed powerless to overcome this and I'm not sure they were aware of it. Not the sereneness and sense of calm proficiency one would expect in the lobby of a Hyatt.
We found a parking lot right around the corner for $25/day which nobody in the hotel seemed to know existed. It was well worth it to us to walk a few more steps to save the additional cost of valet +tip, and we did not have to wait for our car this way or have strangers driving it (not a rental).
- seriously comfortable bed
- ample covered area out front for unloading/loading
- huge window
- 19th floor is very quiet
- no paying for wi-fi unless you use it
Not as good:
- finding coffee upon awakening, none in room
- no place for ladies to put their foot while shaving
- shower only, no tub
- no vent fan in bathroom
- 1 washcloth for king room booked for 2 adults
- no plastic laundry bag for dirty clothes
- shower head was more of a mist than a shower, no adjustment
- tiny bedside tables
- water so "soft" that I never felt rinsed
Just because they put their name on it, doesn't make it a Hyatt. I paid what they charged but don't feel like they kept up their end of things. If they need to charge more to offer the "Hyatt experience" then they should. For about $25 less, we could have stayed at one of the cheaper brands and had more amenities, breakfast included, treated about the same, bed not as comfortable, and used the savings to pay for a parking spot after driving into downtown (and still saved money.) Luckily there are other choices in the same price range in NOLA and now we know better.
The whole giant building is non-smoking, it's a long time-consuming walk to get outside & back up every time you want to smoke. Something you won't enjoy after all of the other walking you'll probably do in this awesome city. We were only in the room to change, then later for sleeping, but would avoid this hotel in the future for this reason.
- Also Known As:
- Hyatt Regency New Orelans Hotel New Orleans
- Hyatt Regency New Orelans Hotel
- Official Description (provided by the hotel):
- Hyatt Regency New Orleans re-opened in October 2011 after a $275 million redesign and revitalization and features 1,193 guest rooms and suites, 200,000 square feet of meeting and event space, expansive food and beverage offerings, and unprecedented service. Located downtown on Loyola Avenue, the hotel is adjacent to the Louisiana Superdome and anchors the vibrant Sports and Entertainment District. Hyatt Regency New Orleans borders the new Medical District, the Arts & Entertainment District and is just blocks from the French Quarter, Ernest N. Morial Convention Center and the Mississippi Riverfront. ... more less
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