We were supposed to be in the area for the Mardi Gras Marathon with a large running group booked at Henry Howard House Inn. This inn was suggested because of its close proximity to running events. We were unable to come due to illness, so we canceled our reservation well within appropriate times. Then we got our charge statement only to find that we were billed for the entire stay, even though we never came to the facility. We called 4 times trying to get our credit card settled, to no avail. Finally had to contact our credit card banking and file a dispute with Henry Howard House Inn, stating we were NOT paying for a stay we never actually made.
We finally got an email from the bookkeeper at HHHI apologizing for the oversight. Apparently the desk manager never told the bookkeeper about our cancelation even though we spoke to the desk manager 4 times! Their website looked wonderful when we first booked our stay but after this ordeal of trying to get our money back, this establishment is off our list for places to stay.
- Also Known As:
- Henry Howard House Hotel New Orleans
- Henry Howard House Hotel
- Official Description (provided by the hotel):
- The Henry Howard House, a beautifully renovated 1850s mansion, now offers travelers a unique mix of old-world elegance, modern comforts and Southern hospitality. Relax in one of 17 spacious rooms, sip a cup of cafe au lait on one of our balconies or secluded courtyards, and enjoy the charm of old New Orleans. All rooms equipped with complimentary Wi-Fi Internet access, HDTVs, and luxury linens. We also offer a daily Southern breakfast served in our parlor. Rent the entire house for a discounted rate for your group or family. Let us plan your wedding, reunion, catered meal or other special event. ... more less