The International House is a boutique hotel in a great location in New Orleans, right between the city center and the French Quarter, almost all attractions are within walking distance. Walking into the hotel, you're greeted with Miami Beach-esque interior decor from beautiful chandeliers to plush white couches.
However, what the International House boasts in decor, it lacks in service. This is a hotel after all, and not an art gallery. We booked a windowless rock star room, which proved to be a good value for such a location in New Orleans. My in-laws, who booked a queen room with windows, had a drastically different experience. We arrive at International House at 5:00pm and were told that their room was not ready, which is shocking as it is long past the 3:00pm check-in time. The front desk did not even have an apologetic attitude about it. Upon my mother-in-law's request, the front desk clerk gave a couple of drink tickets for us to wait in the hotel bar for the room to be ready. It's now 6:00pm, the front desk still hasn't called to inform us about the room, and we're anxious to freshen up to go to dinner! My in-laws go inquire about the room, and all of a sudden, it's ready.
We get to their room, and the bed is clearly not a queen size bed, it's a full-size. The in-laws are disappointed because their hotel confirmation clearly stated that they booked a queen room. They go to check with the manager. "We overbooked our queen rooms," he explains. He offers them a discount since the room has a full sized bed. We are irritated that we had to go ask about the bed size difference, instead of the hotel volunteering this information right away.
The hotel did try to make up for the error by putting my in-laws in a king room with windows on the second night of our stay, but somehow it felt like too little too late. Upon check out, even though we had 1 vehicle between the family, they slapped the $38/night parking charge on both of our rooms, and we had to get that corrected.
Also, the wi-fi did not work in our windowless room.
All in all, for such a location and ambiance, the International House could be so much more. But it lacks in service and attention to detail (and honesty?). I am unlikely to return to this property until there is new management.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 June 2012
Thank you for your comments. We appreciate the feedback. First and foremost, we apologize for your rooms not being ready at check in time. We luckily do not have that happen often and are sorry that it did happen upon your arrival. Our queen size rooms are indeed queen size beds and I am glad that we were able to upgrade you to a king size bedded room based upon the lack of Rock Star rooms available. We strive for perfection and will take each of your comments and learn from them. We do hope that you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC