This review is based on the value of our upgrade. With this in mind, we were provided with an excellent experience.

Our upgrade moved us into a Jr. Suite, which certainly was a great room! Spacious, well appointed, clean and very comfortable! Sitting room w/ bedroom separated by “semi” French Doors. Bathroom was in keeping with the size and character of the suite. I did not notice the wear and tear that others previously mentioned, possibly a result of the room classification.

Our train into N.O., arrived late, but check in and change of hotel restaurant reservations were easily arranged.

The New Orleans Grill (hotel restaurant) provided an exceptional meal!! I recommend the BBQ Shrimp Pie!!! We will certainly return!

Club Level access was a well-appreciated accompaniment. The mornings provided an excellent variety of offerings … all well presented and delicious. Evening hors d’oeuvres (after 5 pm) provided the same detail. The service staff here, however, could use some “fine tuning” as there were occasions where, when needed, they weren’t around. The views and comfort level though outweighed the negative.

The Polo Lounge was a pleasant place in the evening. They poured a respectable drink and the company was certainly entertaining.

I question the #35 TA ranking, but again, our upgrade was substantial, and we question whether we would pay the rack rate. The hotel location, style, accommodations, and Club level access was an exceptional value for us.

We have stayed at the Windsor Court many times through the years before Katrina, this most recent stay is the first time we have been back since Katrina. We were somewhat disappointed that so much time has passed since the hurricane and the Hotel hasn't really updated, repaired or cleaned the common/public areas or the rooms. Our room was very worn and tattered with stains on the carpet, furniture and linens. Essentially the room didn't look like it had been attended to at all. Given that Orient Express is the owner of the hotel, we would have thought they would have helped "bring the Hotel back". Anyway, the staff throughout the Hotel did seem very interested in helping, making sure our needs were met, etc, but there is just so much that can be done when you are staying in a luxury hotel, paying a very high rate and it doesn't meet the level of quality expected.
Pros: Hotel Staff are trying really hard to make the service like it was before the hurricane; located adjacent to the quarter, aquarium, and casino, very quiet,fast room service
Cons: Serious need of repair and updating; pool not operational, food not what it used to be; drinks in the bar, meals in the hotel cafes/resturants was very overpriced compared to other hotels in New Orleans.

Loved our 2 night stay. Upon early arrival our room was not ready, so we enjoyed a glass of wine in the bar/lounge area on the second floor. Our room was ready shortly and we were called by the front desk.

The Windsor Court provided us with a spacious corner room which featured a double balcony. While the view was not spectacular, due to the room being located on a lower floor, we found sitting on the balcony on a comfortable New Orleans evening very enjoyable.

Our room featured a large living room, butler’s kitchen, large vanity with closet area, large bathroom with soaking tub, and a comfortable king sized four bed which featured beautiful French doors to separate it from the living room.

The staff was pleasant and helpful, the room service prompt, and the little touches throughout the suite thoughtful. I would highly recommend this hotel to anyone at any age visiting New Orleans. The location is ideal and quite and the size and features of the room for the price, compared to the basic hotel elsewhere in the city, reasonable.

My only negative comment, which by no means will keep me from staying here again, but since the management does read these reviews it may help them improve the stay is that our room, the lobby, and the bar/lounge area on the second floor were dated. As discussed with my traveling partner, you can tell this hotel was designed correctly and furnished with quality carpets, furniture, and appliances. If it were not done correctly it would not have lasted as long as it has and in the decent condition it appears. All that being said, it is time for an overhaul of the suites. A more modern feel with reupholstered chairs and couches, fresh carpet, new phones, TVs, and butler’s kitchen will once again make the Windsor Court New Orleans the place to stay while visiting the Big Easy.

Stayed in a suite on our wedding night on the club level. The room was enormous and gorgeous, with a huge balcony, incredible view, great bed, huge dressing room, huge bathroom, etc. etc. etc... You can't find a nicer place to stay than these club level suites. The service, however, was less than desirable.
We arrived at about 11:30pm. I'm not sure if the bell and door staff doesn't work this late, but we had no help with bags, umbrellas for the rain, or opening the doors with our stuff. Luckily I had checked in earlier and left our large suitcases at the front desk to be put in our room for us so it was manageable. When I checked in and left our luggage earlier in the afternoon, I had asked that a bottle of champagne be in our room on ice waiting when we arrived. I thought it would be a nice touch and surprise to arrive and toast in the beautiful room. I was told confidently that it would absolutely be taken care of (although I noticed nothing was written down). Unfortunately there was no champagne waiting for us and it never did come.
Once in the room, when wanting a bottle of water, I realized that they had neither offered us a key to the mini-bar, nor told us if it was in the room somewhere or anything. We never did find the key.
Our stay was short since we were leaving early for our honeymoon the next morning. Unfortunately we missed out on the complimentary breakfast, lunch, tea, and cocktails as a result. Upon leaving at 6:45am, once again we had no help with much more luggage this time. I suppose the bell staff and doormen do not work during the late evening and early morning hours.
All in all it was a perfect room, but I was disappointed in the service. Not being able to enjoy the complimentary perks that come with a club level suite, I was hoping to at least be accommodated on the few minor needs/requests that I had.