We chose this hotel because we wanted to return to Austria and take our two boys, aged 11 & 7, and really struggled to find a room for us all that didn't involve the boys being on a sofa bed together, which seems to be the norm in all the major brochures. We have taken them for the previous 3 years to the same french hotel which has a full "nanny" which was great but we felt ready to move on to something a bit more grown up now they can ski fairly competently.
On arriving on the outskirts of the village, we were surprised to be transferred from the coach to a taxi, but this was because most traffic is excluded from the village centre, and also the access to the entrance of the hotel is in an underground car park. ( this is not visible on the brochure pic because it was taken prior to the construction of a fairly complex development which "wraps around" the side of the hotel)
The staff were fantastic on arrival, offering to take our bags to our rooms, and also directing us to the hire shop (adjacent hotel)
The family room which we had was great, with a "L" shape layout, containing an austrian twin and bunk beds. The whole room was more than adequate, and spotlessly clean, despite being quite dated. We never had a problem with hot water, although sometimes it took a bit of time to come through. Not many sockets, but I took a quad extension/adaptor to use for all the recharging.
We never had any noise problems, except on the first night when we could hear people on the stairs going to bed later than us, as our room was right at the top of the stairs. This was not a problem on subsequent nights mainly because we were too tired to notice!
There was no problem with the heating, piping hot radiators which could be turned off if necessary.
The breakfast was fine, but could probably be improved. Cereals, bread, ham, boiled eggs, fruit, yoghurt, porrige etc always available, with a small selection of cooked choice to order. I missed toast, and pastries are always welcome.
We really enjoyed dinner, as the children were given an early tea at 5.30, such as cottage pie, roast chicken dinner, fish fingers etc, all served with veg. This suited my two really well, as they wouldn't have eaten the more grown up food served later.
Our dinner was started at 8 o'clock, and we really enjoyed it, especially as the boys were safe to sit in the lounge adjacent or our room unaccompanied, as it was such a compact & cosy hotel. It did take a bit of time for all the courses, but we enjoyed the leisurly pace, and often eat late at home anyway, so it suited us.
The food was excellent, especially considering they had only aquired the hotel a few weeks before. We never had a bad meal, were always full, and the service was friendly and efficient. The wine was fab, and very free flowing! With reference to the cracker shortage in other reviews, the chef is having a problem getting them from his supplier, although there is always plenty of tasty cheese and bread. Tip - if you love cheese, take a pack of crackers in your case!
We really enjoyed having hot drinks, soup & cakes available all afternoon/evening, which is a real bonus.
Husband used the sauna, no problems reported.
Ski/boot room does not have lockers, just racks for skis & heated rails for boots, & the door goes out into the underground car park. Told this is locked at about 6.30. so fairly safe, although I did take my new custom fit boots up to the room because couldn't bear the thought of losing them (hire boots a nightmare for my chunky feet!)
The brochure states that the hotel is adjacent to the ski school meeting point, but this is out of date. It is adjacent to the Reiterkogelbahn gondola, and this is where ski school used to meet. but now it meets over near the snowpark, which is an easy 3-4 minute walk in normal boots, but in ski boots & carrying ours and the boys skis, it became more like a 7-8 minute ordeal!! (This was made worse when the instructor then announced that they would be walking over the the Reiterkogelbahn gondola to ski on that side of the valley today!).
The ski school (Snow & Fun) was good, as although to instructors were austrian, their english was good, and the lessons were fun. It was a bit tiring for them though, as lessons were all day, and conditions were exceptionally cold when we were there.
We were worried what would happen to the children at lunch time, but an excellent sysem is in operation whereby you can buy a lunch token for 13 euros each, and this gets the children a hot meal and a drink, as well as paying for their supervision. They were well looked after, with reminders to go to the loo and apply sunscreen etc when necessary.
We didn't go on any excursions. although we were tempted by the trip in a piste basher up to the top of the Saalbach sledge run, although I heard reports that it was a bit tame. (we actually ended up skiing down it one day by accident, and ended up in the most charming hut halfway down for lunch, followed by skiing down the rest of it in total seclusion - magical)
The Reiterkogelbahn adjacent the hotel has its own sledge run, which is really exciting. It's open from 6.30 each evening, and costs 6 euros per sledge, plus a returnable deposit of about 25 euros. This was fantastic fun, although we went early, when it seemed to be more families, later it seemed to be more adults after a few schnapps. I would highly recommend helmets, especially for the children - we didn't & one of our boys hurt his head when dad fell on top of him (nothing serious though). Goggles could be useful too, as the snow sprays up from your feet at speed.
Overall, this hotel provided a fantastic service, at a reasonable price. The staff were really keen to please, and the food and cleanliness were excellent. Yes, the hotel is dated, but is in good order, and if Inghams were to renovate it, the prices would no doubt shoot up.
We have never travelled with Inghams before, but will certainly do so again, quite probably in the Pinzgauerhof next winter.
Well done to all the staff!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC