They say you can't find a bad hotel in Zurs. Maybe, but one thing is certain. If you want a lovely 4 star accommodation with a superior location, friendly atmosphere, and great familial service, then you cannot do any better in Zurs than the Hotel Arlberghaus.
Basically, you have in this hotel a mix of 4 star amenities, very good (and sometimes excellent) Austrian cuisine, and 5 star effort and guest care from the entire (perfect English speaking) team. Every member of the Eggler family is absolutely delightful, engaging, and truly set the tone for a hotel that they run with pride, charm, and professionalism. So, here is the breakdown ......
SERVICE: After 8 days, I don't think we heard the word "no" a single time. Whatever you want, just ask for it, and it either happens or appears. Special orders in the restaurant? No problem. Help with activities or ski school? Easy. They make the calls and the arrangements. Need something to make your room more comfortable? Just tell them. If i can describe it, imagine you are visiting your Aunt and Uncle that you only get to see once a year, and they make a big fuss over you because they want you have everything you need to enjoy your visit. That's kind of what the Arlberghaus and Frau and Herr Eggler deliver. Most of the hotel was filled with repeat guests, and one family we met was on their 15th trip to the Arlebrghaus. We are a family of 4 with two (often charming, but more often rambunctious) boys, and our kids were treated very well by the entire hotel staff, and that attitude starts at the top. I think the Egglers are the the type of people that just love having children around them, and it shows.
FOOD: Traditional high end Austrian fare. Nicely presented, and typically well executed. Breakfast buffet is what you would expect in a 4 star Austrian ski hotel, with a mix of cereals, fruits, breads, eggs, cheeses, bacon, etc. Hint: The chocolate croissants are top notch!
Good variety at dinner in that there is always 3 entree' choices, (a meat, a fish, and a vegetarian). Soups are particularly (and consistently) good, and every evening, there is at least 1 course that the chef manages to craft that makes you want to order seconds. The children's menu is a pleasant surprise. It is varied and the dishes well done. The wine list is good, with an interesting array of Austrian and regional wines. A nice treat. (Make sure to take the cellar tour with Herr Eggler!)
Hint: In the Walsterstube, they serve a nice lunch. There you can order probably the best pizza in Lech-Zurs. They also do a fondue that you can special order at lunch or dinner. If you find a hotel in Zurs that does a better fondue than the Arlberghaus, let me know. It would be news to me.
ACCOMMODATIONS: The hotel has a slightly more updated look in the rooms than you might expect, but it remains cozy, well kept, clean, and many areas have typical Austrian charm. Rooms are on the petite side, (again as expected for Austria), but are comfortable, and very clean. We had a larger room connecting to a smaller room, and found the space well met our needs. Good size bathrooms in all rooms, but if you are traveling with children, I would suggest either a larger room/suite or 2 connecting rooms. Spa and fitness room are again, small, but nicely appointed, user friendly, and up to the 4 star standard of the hotel. There is a ski room downstairs that has racks and boot warmers, and leads out to the back of the hotel and to the lift.
Note: With the exception of the lounge downstairs, the entire hotel is non-smoking inside. I am very sensitive to cigarette smoke and it did not impact me in the slightest. In fact, it may just have been the 8 days we were there, but I didn't see a single person in the hotel lounge with a cigarette in their hands. If you are worried about that, don't be.
LOCATION: In a word, perfect. On one side of the hotel is the ski school meeting area. Look out the window and you will see the bog snowman and a hundred kids running around. Connected to the hotel is Erika's shop, and next to that is the Strolz ski shop, and around the corner from Strolz (about 40 meters) is Braendle's ski shop. (Couldn't be nicer or more helpful in either place). The building behind the hotel in front of the church is where you will find the Ski Kindergarten,The ski shuttle to the Lech side runs every 20 minutes, and the ride is only 8-9 minutes door to door. The stop to get the shuttle bus is right down the front steps of the hotel. You can wait inside the lobby and not worry about missing it. To get from the ski room to the 2 person chairlift, (which acts as an artery to the rest of the mountain), just walk the path about 40-50 meters. If you want to catch the Fernicular, it's only 15 meters further.
Hint: The Kinderclub Zurs (the kindergarten) is for kids ages 3-5 who may not yet be ready for ski school. Mostly, the kids are ages 3 or 4. They ski for an hour in the a.m., play, have lunch, then ski for an hour in the afternoon, play, then get picked up between 3:30 pm. and 4 o'clock. The caregivers/instructors all are multi-lingual, (one was from the UK), and did a fantastic job with our youngest son. Really well run operation, and recommended.
CONCLUSION: All in all, I can't imagine a family ski trip here where everyone would not be happy. Could you stay at the Lorunser or the Zeurserhof and get a 5 star hotel instead of a 4 star? Sure, but the reality is that in Zurs, where everything is high end, I'm not certain it would make for a better and more relaxing trip.
At the end of the day, you will leave the Arlberghaus happy you stayed there, with memories of a great holiday, looking forward to your return.
I'm not sure you could ask for anything more.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC