My husband & I were celebrating our anniversary at The Royal Kona Resort & we were very disappointed with our stay there. We arrived on 6/15/12 @ 9:30pm. & the front desk staff were very rude. They gave us a room that had a very bad smell & when we asked for another room the clerk did not want to do it for us. Finally, after 30 min. they did give us another room, but told us that we would have to change rooms in the morning because this room was already taken. When I asked to speak to a supervisor she told me that SHE was the night supervisor. So, the next morning we spoke to a manager & we were allowed to stay in the room for the week. The room had a beautiful ocean view with popcorn ceilings & old, outdated furniture. The next night we decided to eat at Don The Beach Comber Restaurant/Lounge. The bartender, Cary, had an attitude with a sharp tongue! I ordered a house specialty - a Mai Tai. I took 2 small sips & I did not like the taste, but Cary did not offer to change or fix it. I finally told Cary that I did not like the Mai Tai & he replied, "That's too bad". When it came time to pay our bill my husband noticed that Cary had over charged us & brought it to Cary's attention, he then became very argumentative. The next day we asked to speak to the restaurant manager, but he was not in yet, so we spoke to Karen & explained everything to her. All we got was, "I'll let Jeff the manager know about this & get back to you two". Nothing was done. In fact, we never got the bottle of champagne that we were promised at our check in!!! We think that we deserve something for all the problems that we had during our stay there. We will visit Kona again, but will not return to the Royal Kona Resort again!! It only deserves 1 star.
- Also Known As:
- Royal Kona Hotel Kailua-Kona
- Royal Kona
- Royal Kona Kailua
- Royal Kona Resort Hawaii/Kailua-Kona
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