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ResortQuest Kona By The Sea: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 100 Reviews
5.0 of 5 stars
49
4.0 of 5 stars
35
3.0 of 5 stars
6
2.0 of 5 stars
6
1.0 of 5 stars
4
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#7 of 20 Specialty lodging in Kailua-Kona
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  • Rooms: 86
  • Address: 75 - 6106 Alii Drive, (formerly Aston Kona by the Sea) Kailua-Kona, Island of Hawaii, HI 96740
Property Type: Condominium
  • Self-catering guest units that include apartment-like features, such as living room, laundry room and a kitchen with cooking facilities.
Description: An intimate, oceanfront resort with breathtaking views and spacious suites. This condominium resort fronts a magnificent rocky shoreline with its own... This description is based on information provided by the speciality accommodation.
No Business Centre No Fitness Centre Free High-Speed Internet Free Parking Pets Not Allowed No Restaurant No Room Service Swimming Pool
Check Rates: £143 ($248) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of ResortQuest Kona By The Sea

( 7-11 of 100 )
“Beautiful views, awful room - stay away from unit #107!”

ResortQuest Kona By The Sea

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2 of 5 stars
Syracuse, New York
28 Feb 2008
4/4 found this review helpful

For ocean views from your lanai, and the sound of pounding waves all day long, this place if for you. If you want a nice, clean, updated condo, DO NOT rent #107 at Kona by the Sea.

Let me just say ahead of time that we are not "5 star" people, meaning, we don't expect lavish lodging wherever we travel, and certainly don't expect to be granted our every whim. But I've never been to a hotel or condo that was in such bad repair, and especially for the price being paid, I expected MUCH more from this property.

I contacted Resortquest directly to reserve, and received a great deal on a one bedroom, 2 bath condo for our anniversary trip to the Big Island. When we arrived, we were checked in quite quickly, and given our key to #107. When we opened the door, it was very dark, with worn out green carpeting. Once we got to the living/kitchen area, it was apparent that this unit was in desperate need of an upgrade. The drab, dingy carpet ran throughout the living area and into the bedroom. There was the typical island style furniture, which was fine. The kitchen was a disaster, ugly wood cabinets that look like the ones we salvaged for our cabin in the woods at home, a refrigerator with something that looked like rust on the sides, an okay stove unit, and an ugly fluorescent light fixture. It got worse in the bathrooms, which again had the ugly fluorescent fixtures, and dark brown 70's style tile in the shower and on the floor. The master bath also had some sort of railing next to the shower, probably as a fix for handicap accessibility, although a wheelchair could not fit in that bathroom. The master bedroom had major cracks in the wall, and dark, dingy curtains. Definitely not what I expected, and not what I wanted to pay for.

I contacted the desk the next day (probably should have done it that day, but we were on vacation and wanted to get going on our activities) to see about getting a new unit. I was told they were booked, but to check back later that evening. Checked again, still nothing, but maybe tomorrow. Checked again the next night and was told yes, two units are opening up tomorrow. When I check again, I'm told that no, (the evening woman "doesn't know how the day office is run" whatever that means), no one is leaving that day, and the only way I could move is to pay the extra fee for a 2 bedroom unit, which I'm not willing to do.

Suffice it to say, we didn't end up moving. We also had problems with our master bath toilet that would run every 10 minutes or so, and I was told they fixed it, but it only made it worse.

So, our last days in Hawaii were muddled by the lack of nice accomodations, although we had a fantastic time otherwise. I'm assuming that this unit is one that is owned by Resortquest, and not privately held, but just in case, please stay away from unit #107! I got the feeling from the staff that they knew it was less than acceptable for such a highly rated "resort", but obviously they were not able or not willing to help us out. We didn't use the pool or the spa, but we did spend some time on the "beach area" which is nice. As someone else mentioned, the parking garage is small and dimly lit.

The property is located about 1 1/4 miles from Kailua Kona proper, so there isn't anything really in walking distance as far as shops and restaurants. You certainly could walk down there, but at night I would be careful as the street is VERY dark and it's hard to see people on the side of the road.

I'm sure that other units in this complex are very nice, and in fact, there was an open house for a unit down the hall from us. Just from looking through the door from the hallway, I could see that this unit was bright, updated and well appointed (unit #110), so I'm sure that if you book directly with an owner, you will get a nice place. Just beware if you book direct with Resortquest!

  • This TripAdvisor Member:
    • Liked — Ocean views
    • Disliked — Outdated condo, far from town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennalulu's Summary
Date of Stay: February 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 05 July 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
tourists
I do not recommend this hotel for:
Young Singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Management Response
fomatkbs, Front Office Manager
(Management representative)
19 Jul 2008
We are truly sorry your experience was less enjoyable than you expected.

As you noted, all of our condos are individually owned and are therefore not all the same. We regularly work with our owners and advise when they need upgrades or "refreshing" of old and tired furnishings. We have passed on your comments to the owners of unit #107, and are working with them to take care of the items you mentioned.

We wish you had asked to speak with a manager about your dissatisfaction. Because the resort was full during your stay, a manager would have either moved you to a different unit when it became available or arranged to move you to another hotel. Our goal is to provide exceptional service, and a wonderful vacation experience. We regret tthat we failed in this for you. Your feedback has been used as training material for our staff, and they now have a better understanding of what to do to ensure our guests have a pleasant and positive stay here at Kona by the Sea.

We hope that you will take advantage of the complimentary 5 night comeback stay offered in the letter we sent in early March, and let us show you that we can do it right. We're proud of our property, and most especially our staff, our 'ohana (family).

Mahalo,
Aleta Parcell Springer
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £143 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“great place to stay”

ResortQuest Kona By The Sea

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5 of 5 stars
sevilla spain
27 Feb 2008
1/1 found this review helpful

We were joined by another couple and stayed unit #120 and it was perfect. Ocean view, new furniture,ceiling fans, washer & dryer, and very clean. Lots of room for all. We had the pleasure of watching surfers ride the waves from our veranda while drinking our morning coffee. We used the barbecues located in the pool area and met many nice people. There were some kids but mostly adults.
We booked on the ResortQuest website without any problems. They offered a number of discount packages which made the price very reasonable. The staff were very helpful and were able to recommend many places to eat and things to do. They also had a travel agrent on site who offered different tours and would book them for you.

The hotel is not located in town but since the town seemed to roll up it's sidewalks about 9 pm during the week, a least while we were there, who needed the noise & traffic.

  • This TripAdvisor Member:
    • Liked — The room and veiw
    • Disliked — nothing comes to mind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tennis14's Summary
Date of Stay: February 2008
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 50-64
Member since: 10 November 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
I recommend this hotel for:
Young Singles, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene
I do not recommend this hotel for:
Young Singles
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: £143 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Had a Great Stay”

ResortQuest Kona By The Sea

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5 of 5 stars
Wenatchee, Washington
2 Feb 2008
2/2 found this review helpful

Our family of four stayed at Kona by the Sea for six nights. We found the property to be excellent. Our condo was updated, clean, and very comfortable. It had the usual condo amenities and all items were in excellent working condition. The property is waterfront and the views are great. All personnel were very friendly and accommodating. We will definitely stay there again when we return.

  • This TripAdvisor Member:
    • Liked — The location
    • Disliked — Size of the bathroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mfa456's Summary
Date of Stay: December 2007
Travelled with: Family (extended)
Visit was for: Quality time with family
Age group: 50-64
Member since: 02 February 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles
Was this review helpful? Yes No
Check Rates
Average price*: £143 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Liked it but it needs more”

ResortQuest Kona By The Sea

31 Jan 2008
2/2 found this review helpful

If you want overall value, close to airport, in a central location, and all you plan to do is sleep here,this condo place is for you. Because it does not have any amenties except a spa i can not call it a resort.

Checkin- The check in was quick and timely.

Restaurant-there is no restaurant. You have to get in your car and go down the road to get food or eat at a restaurant. I didn't like that it didn't have a restaurant on site. I am on vacation so i didn't want to cook everyday but i didn't want to travel down the road every time i wanted something to eat either.

Bar- There is no bar. There is no where to get a drink. the pop machines in the garage were not working. You had to go down the road to get to the drink or even sodas.

Views-The view is beautiful. lots of palm trees. we watched the daredevil surfers each night as they road the waves and fell into the water before they hit the rocks. great sunsets from your rooms.

Rooms-the rooms are very nice. Flat screen tvs. Granite countertops in the kitchen. Large space in the condo itself. It was fairly quiet except if your room is near the walkway. Then you could hear everything outside. Patio was very nice size with lounges and table and chairs. Very nice cookware and kitchenware. we had a 2 bedroom condo.

pool-was cool. because of the all the rocks you can't go and get in the ocean from the little 4x4 beach. It is very dangerous.

Garage- the spaces are tight. needs better lighting. since this is the only place to get a soda the machines should be working.


Overall this place is for value. It is nice and the rooms are nice but most people don't stay in their rooms all day. Because they have no amenities you stay away from the place to get what you need and come back to cook dinner and sleep. Nice if you want cook your own food all the time.

  • This TripAdvisor Member:
    • Liked — Rooms and Kitchen very spacious, nice, updated
    • Disliked — No Amenities. No Restaurant, No Bar, No working soda machine, No walkout beach, have to drive or walk to get everything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marriedwchildren's Summary
Date of Stay: January 2008
Travelled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: 08 August 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Young Singles, Girlfriend getaway, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, People with disabilities, Great pool scene
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
Management Response
fomatkbs, Front Office Manager
(Management representative)
19 Jul 2008
We're sorry that your stay at Kona by the Sea did not meet your expectations. We regret that you did not let us know that you were unhappy and provide us an opportunity to assist. Your comments about low lighting in the garage have been taken very seriously and we have increased the wattage of the lights and set the timers to stay on longer to make it brighter. As for the soda machines, we do not own or maintain them. We have contacted the company they belong to about your comments and they have agreed to a more frequent maintenance/servicing schedule.

We are pleased that you enjoyed one of our beautiful, spacious condos and its breath-taking views. As you noted, our kitchens are fully stocked, down to rice makers, blenders for those tropical drinks, and just about any item you might require for preparing our local "ono grinds" -- delicious food. We can also recommend a variety of local dining options, or arrange for food to be delivered.

We hope you will decide to stay with us again, and we look forward to the opportunity of providing you with an exceptional Kona vacation
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £143 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“It's all about location at Kona by the Sea”

ResortQuest Kona By The Sea

28 Jan 2008
3/3 found this review helpful

My husband and I spent 6 days here the second week in Dec. Our unit was #104 which we rented through the owner who had donated the time to a charity auction.
We usually rent houses so we were nervous about this condo but it was nice. Our 2 bedroom, ocean front unit was away from the pool so we didn't have to listen to "Marco Polo" and screaming kids all day. It had a magnificent view and was quite large and we really enjoyed the almost total privacy of our location. 1st floor units are raised up from the ground giving you lots of privacy on your large lanai. Sunsets are incredible.

The resort was not full so we had the place almost to ourselves , even the pool. There is an artificial "beach" with chaises and palms so you can sit out by the water and enjoy the surf. No swimming, though - it's rocky and dangerous. Kona town is very close and there is a colorful outdoor craft market you can walk to just down the road.

The drawbacks were that the condo needs some remodeling. The tile is chipped and the carpet is grungy looking (although the unit was very clean). Sometimes the noise from carpet cleaning and construction is irritating but out on the "beach" the waves drowned out most of it. In fact the waves superseded nearly every other sound except the occasional clank of cars driving over a broken grate at the garage entrance below our unit but we got used to it. The unit does not have WiFi, only dial-up. The pluses really outweighed the minuses though. This establishment is pretty bare bones to call a resort but if you want a large beautifully located condo right on the ocean front it's a fine place to stay.

  • This TripAdvisor Member:
    • Liked — location, view, size of unit
    • Disliked — condition of carpeting & tile, the noisy garage entrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CherylY1's Summary
Date of Stay: December 2007
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 65+
Member since: 26 January 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Great pool scene, pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £143 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of ResortQuest Kona By The Sea

( 7-11 of 100 )
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ResortQuest Kona By The Sea Also Known As

Address: 75 - 6106 Alii Drive, (formerly Aston Kona by the Sea), Kailua-Kona, Island of Hawaii, HI 96740