We came to Seward for the 4th and chose to stay at your B & B because of our previous stay there (different owner) and because it was convenient. Much to our dismay and surprise we were sorely disappointed. Let me just start with our arrival.
I knew you, the owners, were not going to be there, but that shouldn’t have been a problem. However, the sign on the porch proved to be different. We were instructed to meet Kimberly at 8:30 the night of our arrival so we could settle up. We got back to the house well before 8:30 and she had changed the signboard to now a 9:30 meeting. We waited there until 9:40 and decided to go into town anyway, then as we were leaving she drove up. It was okay with her for us to take care of that later. That was nice, but was inconvenient being told to wait and then she did not show up.
While we were there for well over an hour waiting, and I noticed as we brought our bags in too, that the stove top counter we passed to our room was dirty, not a huge deal. But it was dirty with the same mess until the night before we left. Really? Also the trash was about half full when we got there and upon our leaving two days later, still had not been emptied, and being a large can, had a lot of smelly trash in it that was fairly obnoxious. Really? The fresh fruit in the bowl on the counter must have been there for many days; the bananas were almost overripe for even banana bread and the peaches smelled almost rotten. Really?
We wanted to put a couple of things in the room refrigerator, but it was unplugged and smelled dirty. Once we plugged it in it was better, but not much. And there was no screen on the window, so that we were hesitant to open the window, but it was so stuffy in the room and the fan was really no help, so we decided to just open it anyway and take our chances with the mosquitoes. Lucked out on that one, but screens would have been much more convenient. We could have opened the window wider and since you never lock the doors, we weren’t too worried about invaders.
There was no soap for the shower. Yes, there was a basket on the back of the toilet, with tiny shampoos from a variety of hotels and half filled or even empty liquid soaps. Even Suave Liquid Body Wash, an affordable soap (we had that at another B&B in Anchorage) is a great way to provide fresh and sanitary soap. Again I say, really? And the toilet ordeal..... would buying a new toilet correct that inconvenience? I would hope so, but if not, how awkward for your guests. I have a friend up the hill from you and she does not have that issue. Makes me wanna say Hmmmm.
The huge carpet remnants lying around everywhere were unsightly and dangerous. I saw one guest trip and almost fall walking through the living room. We have to take off our shoes anyway, and you have nice carpet, so why not enjoy it? Sock or bare feet don’t get carpet dirty. Really! And just to mention, the loose throw rugs in the entry are smooth backed and slippery on wood floors. Carpet runners with rubber backs are much safer and really do the job. Nothing wet would leak through to the wood floor either.
Lastly, the breakfast. A variety of open boxes of cereal, warm yogurt and BROWNIES and COCOA CHOCOLATE STICK TOGETHER SOMETHINGS is not my idea of a continental breakfast. Brownies, not coffee cake? Really, that might have been nice. The dry flaky something that was the attempt to be a continental breakfast was not successful. And you charge even more for a full breakfast; that is ridiculous. Besides, I really was truly hesitant to try that, after I witnessed the condition of the kitchen. Dirty dishes in the sink and smelly fruit peelings left at the opening of the disposer for a whole day, and just all around messy and cluttery.
I come to a bed and breakfast to stay some place that is usually as nice as or even better than my home. I don’t live luxuriously, but I do live clean and neat, and try to have the things that make life convenient, like screens on my windows, soap in the shower, toilets that flush properly and a decent nutritious breakfast.
You know that one bad experience can really do the damage, and believe me, I won’t say anything nice about your place. I used to live in Alaska and a lot of my friends travel there, and you won’t get a good word from me. You really should be more careful who you allow to take care of your place when you decide to take time off during the busiest time of the year for Seward. Might have hurt more than helped.
You should find this helpful, and I hope that you do, even if it came at our expense!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC