This place was recommended in my Moon guide. I called them from Fairbanks Juune 21, 2006 and was told there were several room available at various rates. The most expensive was $165 per night and the man on the phone who made my reservation said it had "water views and a clawfooot tub." And was on the first floor. Based on that I made a reservation for 2 nights, June 23 and 24. When I arrived and checked in I discovered my room was on the third floor, and there is no elevator. My room had no water view, it looked out on a parking lot. The kicker was there was no bathtub at all, clawfoot or otherwise. Just a shower! This was not the room that had been described to me when I was talked into the $165 rate. So I went back to tyhe front desk and complained that $165 is a bit steep and is not what I was promised. I received nothing but rudeness and attitude from the very heavyset woman at the front desk. She refused to refund my deposit. She did not aplogize. So at 5 PM on a Saturday I had to find another room. The woman at the front desk said I had better stay with them, nothing else would be available to which I retorted, "I will camp."
Incidentally i found a great hotel room at a better price that was on the first floor and had a bathtub within ten minutes.
Since then the bill for the $165 deposit appeared on my Visa. I sent 2 emails to the email listed on the front page of their website (----) and they were ignored. I have left detailed messages with the front desk for the manager to call me and he has not returned my calls. So now I am protesting the charges with Visa, contacting the Better Business Bureau and contacting Moon Guides. The people are dishonest scam artists. Don't go here.









