We booked a top priced deluxe king with view and fireplace. All in all, the room and bed were comfortable enough, but there were so many little details that were lacking that staying here wasn’t the delightful experience it should have been. This review is going to make me sound like a nit-picking malcontent, but I've written a number of reviews here on Travelocity and all the others are glowing, so I think it's important not to ascribe this review to someone who is hard to please.
There is apparently a lot of emphasis on atmosphere in the lobby and the rooms creating a real Alaska motif but when we entered our room, the first thing we noticed were two white washcloths under the front legs of the dresser. I’m assuming they were there to level the dresser, but I’m sure the hotel could have found a better, more permanent solution. This detail although minor, certainly distracted from the atmosphere and I think is indicative of their lack of attention to detail. Then, the alarm clock time was flashing – perhaps from a power outage, but we thought for the price we were paying the room staff should have attended to resetting the clock. The flashing was annoying and we needed the alarm clock, so we tried to reset the time. We couldn’t figure out how, so feeling very stupid, we took the clock down to the front desk. One of the women at the desk also spent about five minutes unsuccessfully trying to set the time, before another woman came over and showed us all the secret. When we returned to the room we noted that the microwave, frig and coffee maker were all in the bathroom. We were a little turned off to storing and preparing food next to the toilet, especially since there was an empty cabinet in the bedroom, taking up a lot of room, which appeared to be specifically built to hold a frig with a microwave and coffee maker on top. We couldn’t figure out why this piece of furniture was taking up space in the room if it wasn’t being used and the appliances were in the bathroom.
Among the other annoyances were being required to fill in our car information upon check-in, when in fact the parking lot on the side of the hotel was always full and we had to park on the street, across the street and up the block from the hotel when we arrived and whenever we returned to the hotel (and walk in the rain). Then there was the fact that we paid extra for a “fireplace,” and a “view.” The “fireplace” was a fake fireplace piece of furniture with a light bulb and a heater. It was raining while we were there so we assume there may have been a view of the mountains on a clear day, but you would have to overlook the lot across the street with the rusting trailers and trucks. On the day we stayed we paid extra for the rusting trailers and trucks. Also, since the room faced the street, and apparently a lot of people in town drive trucks late at night and early in the morning that can be loud, the room was pretty noisy. (We also were awoken in the morning by the sound of a very large camper hitting a parked car, I thought it might be our car since we had to park on the street, and the ensuing commotion of the ten or so people that came out of the hotel to leave in the camper.) There was also a circular tower in the room, which we assumed was a heater. It had pictures on it of a tree and some wavy lines, and a circle. We couldn’t figure out what the pictures all meant or how to use it, and the information in the guest guide was annoying because it didn't mention this piece of equipment, but stated that the heat could be controlled by a thermostat. There was no thermostat. The guide included pages of information about the hotel restaurant, and there were pages hanging everywhere you looked in the lobby, elevator and corridor about the restaurant, but not a word anywhere about heating our room. I think they need to review their priorities, less about selling the restaurant and a little more about guest comfort. As far as the restaurant, when we went down for breakfast we were seated in a small claustrophic room, apparently formerly a small bedroom, that had just enough room for two tables (and a sink hanging on the wall). This was the “Christmas” room (although we were there in July). The single waiter, who apparently had to serve people in a number of these rooms, making him inaccessible most of the time, was rarely seen. Some people might see this as charming, we found it annoying.
All in all, we paid a lot of money for what we thought would be a charming experience, but were just faced with one annoyance after another which ruined what could have been a very pleasant experience. This may be the best hotel in Seward but our stay was significantly flawed.
Our room, facing the street at the front of the hotel, was noisy.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC