We reserved two double rooms for two nights Monday and Tuesday in early June in order to treat our granddaughters to the Lincoln museum and New Salem. We left early Monday morning for a seven hour drive and arrived on time. We were by the receptionists at the desk that our rooms were unavailable, even though they had our reservation in front of them and confirmed our reservation number. We were directed to another motel across the street that was at best seedy and at worst smelly and depressing where the Hampton had arranged for one room for one night, but changed that to two rooms and two nights when I insisted. . A call to the Hampton Inn manager brought only the excuse that there had been a fire six weeks earlier and the repairs had taken longer than he thought. In that case, they sold us rooms that could not be used. Obviously he gambled and overbooked his hotel and we were the victims. Hampton Inn broke a clear contract. Its receptionists were civil but unable to help us and appeared uninterested in interested in our cicrumstances, which included two travel-weary children. They said they tried to phone us that morning, when we were well on the road. The manager was off-site, unbending and defensive. We are frequent travelers to Springfield, where we have close relatives. We are angry, disappointed and have long memories.







Location (e.g., convenience, views)
Location (e.g., convenience, views)
Location (e.g., convenience, views)





