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Hampton Inn and Suites Springfield - Southwest: Traveller Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 14 reviews
14 Reviews
5.0 of 5 stars
8
4.0 of 5 stars
2
3.0 of 5 stars
1
2.0 of 5 stars
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1.0 of 5 stars
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TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#12 of 36 hotels in Springfield
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  • Hotel class: 2 of 5
Address:
2300 Chuckwagon Drive
Springfield, IL 62707
Check Rates: £64 ($127) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Hampton Inn and Suites Springfield - Southwest

( 4-8 of 14 )
“Broken promise”

Hampton Inn and Suites Springfield - Southwest

13 Jun 2007
2/2 found this review helpful

We reserved two double rooms for two nights Monday and Tuesday in early June in order to treat our granddaughters to the Lincoln museum and New Salem. We left early Monday morning for a seven hour drive and arrived on time. We were by the receptionists at the desk that our rooms were unavailable, even though they had our reservation in front of them and confirmed our reservation number. We were directed to another motel across the street that was at best seedy and at worst smelly and depressing where the Hampton had arranged for one room for one night, but changed that to two rooms and two nights when I insisted. . A call to the Hampton Inn manager brought only the excuse that there had been a fire six weeks earlier and the repairs had taken longer than he thought. In that case, they sold us rooms that could not be used. Obviously he gambled and overbooked his hotel and we were the victims. Hampton Inn broke a clear contract. Its receptionists were civil but unable to help us and appeared uninterested in interested in our cicrumstances, which included two travel-weary children. They said they tried to phone us that morning, when we were well on the road. The manager was off-site, unbending and defensive. We are frequent travelers to Springfield, where we have close relatives. We are angry, disappointed and have long memories.

  • This TripAdvisor Member:
    • Liked — Nothing. We didn't stay there.
    • Disliked — They oversold, denied us our reserved rooms and directed us to an inferior facility.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ozaukee_WIChix's Summary
Date of Stay: June 2007
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 65+
Member since: 13 June 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Location (e.g., convenience, views)
    • 1 of 5 stars Check-in / front desk
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: £64 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Very nice”

Hampton Inn and Suites Springfield - Southwest

14 Nov 2006

Very nice hotel, clean rooms, fairly friendly staff, great breakfast, new exercise equipment.

Breakfast was huge--cereal, sausage, french toast, cinnamon raisin biscuits, bagels, toast, donuts, fruit, juices and coffee.

The exercise equipment was fairly new and actually functional! There were 2 treadmills, 1 eliptical and 1 bike. The room is right next to the meeting rooms so if you work out early afternoon or late morning, you may have meeting go-ers gawking as they walk past.

It's a little hard to find off the interstate, but worth the hunt. Several dining options and a grocery store within walking distance.

  • This TripAdvisor Member:
    • Liked — Fitness room, business options
    • Disliked — signage after exiting interstate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
taffy2001's Summary
Date of Stay: November 2006
Travelled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: 13 March 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes No
Check Rates
Average price*: £64 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Wow! Wow! Wow!”

Hampton Inn and Suites Springfield - Southwest

28 Oct 2006
1/1 found this review helpful

My family and I stayed here near the end of a two week driving trip in August. We had stayed at several Holiday Inn Express hotels and Hampton Inns. This was far better than any of these other hotels. It is new and perfectly clean. We had a huge room with dark wood furniture, a bar area, refrigerator and microwave, nice bathroom and luxurious bedding. My kids were very impressed and joked about just moving in there.

I often travel on business for a Fortune 5 company. Our room at the Hampton was nicer than many rooms I have had at well known hotels in NY, DC and Chicago. The breakfast bar was larger than most such bars - the best one on our trip -- and had something for everyone. I enjoyed having a nice selection of tea available all day and night. The pool was nice and a perfect temperature. I will stay there again if I go to Springfield either on vacation or on business.

  • This TripAdvisor Member:
    • Liked — Very nice room, good breakfast bar
    • Any tips/secrets for future travellers? — Take the time to see all the Lincoln and other historic sites in Springfield!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler'smom's Summary
Date of Stay: August 2006
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: 25 August 2003
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, Girlfriend getaway, People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: £64 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Wonderful stay at Hampton”

Hampton Inn and Suites Springfield - Southwest

Save Review
5 of 5 stars
Fairview Heights, IL
20 Aug 2006
1/1 found this review helpful

We stayed at this Hampton Inn while visiting the State Fair. We booked a king studio non-smoking suite which was located on the first floor. Our room was very spacious and very clean. It was obvious they had cleaned the carpets right before we checked in. everything was in working order. The beds were fairly comfortable, but I liked the comforter the best. It was so soft! The houskeeper saw us leaving our room and asked us if we needed anything extra. Great staff.

The breakfast buffet was very nice. The first day we were there, (Sunday) they were out of fresh fruit, but everything else was available. Name brand cereals, basic pastries, Quaker oatmeal, Poptarts, fruit medley, fresh fruit, egg and sausage "patties", coffee, and juice were some of the choices.

I was a bit surprised that that were not many things around the hotel. It is right next to Meier's, and there were a couple eating places around, but it is really in the middle of nowhere. It is a very short ride down Veteran's to find more civilization. It also appeared like there will be more commercial property in the near future.

We will go back if we visit the State Fair next year.

  • This TripAdvisor Member:
    • Liked — The complimentary breakfast
    • Disliked — Location
    • Any tips/secrets for future travellers? — None
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tekgnm's Summary
Date of Stay: July 2006
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: 08 March 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £64 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Disappointed!”

Hampton Inn and Suites Springfield - Southwest

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2 of 5 stars
Bloomington, IL
26 Jun 2006
4/4 found this review helpful

My family and I often stay at Hampton Inns because of their normally universal quality. Sadly, this Hampton did not measure up. Our rate was $109.99, which seemed high for Springfield, but we assumed it would be worth it for a new hotel. Unfortunately, not much of this property compared to other Hamptons. The beds, now promoted on hamptoninn.com were definitely NOT conducive to "bed head." They were hard and you could feel the springs through the side of the mattress. The two small flat pillows did nothing to add to the comfort. The room was small, and not clean. Crumbs were on most of the flat surfaces, and it was evident that the housekeeping staff was not interested in quality work. Breakfast added to the irritation. No skim milk was offered and the 2% milk machine was broken with milk running onto the floor while several people waited. Most of the pastries were still frozen, and the coffee was not kept full. Even the menu, updated daily by the front desk, was incorrect. All in all, not what we expected at a Hampton. A Comfort Inn maybe, but considering we paid top Hampton prices, it was dissapointing. I would definitely choose another option for my next visit to the capital.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illiniwek66's Summary
Date of Stay: June 2006
Member since: 18 May 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: £64 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Hampton Inn and Suites Springfield - Southwest

( 4-8 of 14 )
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Hampton Inn and Suites Springfield - Southwest Address

2300 Chuckwagon Drive, Springfield, IL 62707