We reserved two double rooms for two nights Monday and Tuesday in early June in order to treat our granddaughters to the Lincoln museum and New Salem. We left early Monday morning for a seven hour drive and arrived on time. We were by the receptionists at the desk that our rooms were unavailable, even though they had our reservation in front of them and confirmed our reservation number. We were directed to another motel across the street that was at best seedy and at worst smelly and depressing where the Hampton had arranged for one room for one night, but changed that to two rooms and two nights when I insisted. . A call to the Hampton Inn manager brought only the excuse that there had been a fire six weeks earlier and the repairs had taken longer than he thought. In that case, they sold us rooms that could not be used. Obviously he gambled and overbooked his hotel and we were the victims. Hampton Inn broke a clear contract. Its receptionists were civil but unable to help us and appeared uninterested in interested in our cicrumstances, which included two travel-weary children. They said they tried to phone us that morning, when we were well on the road. The manager was off-site, unbending and defensive. We are frequent travelers to Springfield, where we have close relatives. We are angry, disappointed and have long memories.

Very nice hotel, clean rooms, fairly friendly staff, great breakfast, new exercise equipment.

Breakfast was huge--cereal, sausage, french toast, cinnamon raisin biscuits, bagels, toast, donuts, fruit, juices and coffee.

The exercise equipment was fairly new and actually functional! There were 2 treadmills, 1 eliptical and 1 bike. The room is right next to the meeting rooms so if you work out early afternoon or late morning, you may have meeting go-ers gawking as they walk past.

It's a little hard to find off the interstate, but worth the hunt. Several dining options and a grocery store within walking distance.

My family and I stayed here near the end of a two week driving trip in August. We had stayed at several Holiday Inn Express hotels and Hampton Inns. This was far better than any of these other hotels. It is new and perfectly clean. We had a huge room with dark wood furniture, a bar area, refrigerator and microwave, nice bathroom and luxurious bedding. My kids were very impressed and joked about just moving in there.

I often travel on business for a Fortune 5 company. Our room at the Hampton was nicer than many rooms I have had at well known hotels in NY, DC and Chicago. The breakfast bar was larger than most such bars - the best one on our trip -- and had something for everyone. I enjoyed having a nice selection of tea available all day and night. The pool was nice and a perfect temperature. I will stay there again if I go to Springfield either on vacation or on business.

We stayed at this Hampton Inn while visiting the State Fair. We booked a king studio non-smoking suite which was located on the first floor. Our room was very spacious and very clean. It was obvious they had cleaned the carpets right before we checked in. everything was in working order. The beds were fairly comfortable, but I liked the comforter the best. It was so soft! The houskeeper saw us leaving our room and asked us if we needed anything extra. Great staff.

The breakfast buffet was very nice. The first day we were there, (Sunday) they were out of fresh fruit, but everything else was available. Name brand cereals, basic pastries, Quaker oatmeal, Poptarts, fruit medley, fresh fruit, egg and sausage "patties", coffee, and juice were some of the choices.

I was a bit surprised that that were not many things around the hotel. It is right next to Meier's, and there were a couple eating places around, but it is really in the middle of nowhere. It is a very short ride down Veteran's to find more civilization. It also appeared like there will be more commercial property in the near future.

We will go back if we visit the State Fair next year.