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The State House Inn, A Clarion Collection Hotel: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 77 reviews
77 Reviews
5.0 of 5 stars
38
4.0 of 5 stars
25
3.0 of 5 stars
3
2.0 of 5 stars
9
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#8 of 36 hotels in Springfield
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  • Hotel class: 3 of 5
  • Rooms: 125
Description: The State House Inn is the premier hotel in downtown Springfield, Illinois. Conveniently located across the street from the historic Illinois State... This description is based on information provided by the hotel.
Address:
101 East Adams
Springfield, IL 62701
Check Rates: £63 ($126) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of The State House Inn, A Clarion Collection Hotel

( 13-17 of 77 )
“Poor customer service”

The State House Inn, A Clarion Collection Hotel

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2 of 5 stars
Illinois
11 Mar 2008
2/4 found this review helpful

The first indication of poor customer service was when I arrived to check-in. Behind the desk were two employees, neither of whom could be bothered to help me. One was on the computer and said I had to talk to the other woman. The other woman kept answering the phone while I struggled with my bags. I'm drenched in snow and just want my room card. But I had to wait until the phone stopped ringing.

The room is okay if you like that sort of decor. I didn't use the in-room coffeemaker because it is on the bathroom counter. I guess they didn't get the memo about e-coli that is airborne when a toilet is flushed and ends up on all bathroom surfaces. I prefer not to prepare food and beverages where a toilet is flushed.

You can hear nearly every sound in the hallway due to a ridiculously huge gap at the bottom of the room doors (see picture). Some cheap weatherstripping would fix this issue.

When I unpacked I realized I had left something in the room. I called and left a message for the housekeeping supervisor. My call went unreturned and called again and left another message with a man named Jordan. Again, this call went unreturned. Finally, five days later I get in touch with the manager on duty who said he would look into it. I received a call later from the housekeeper who said they couldn't find anything. Very convenient.

I travel a lot for business, but will not be staying at this hotel again.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ah60004's Summary
Date of Stay: March 2008
Travelled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: 11 March 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Management Response
joejeter, Managing Owner
(Management representative)
12 Apr 2008
As the Managing Owner, I too read the Trip Advisor reviews. First, I would like to apologize to this guest that we were unable to meet their expectations.

To add to our Assistant General Manager's Comments: The gap under the entrance door is to allow fresh air to enter the room and is a code requirement. I have stayed in 4 and 5 star hotels, specifically the Sofitel in downtown Chicago, and the same gap exists there. If there are guests making noise in the hallway, unfortunately it will migrate into the room. What this guest did not comment on was the extensive soundproofing that has been done between the rooms. Most of our guests don't spend much time in the halls.

As for being afraid to make coffee because of bacteria flying around the bathroom, I'm afraid that modern television advertising promoting everything from disinfectant sprays to disinfectant wipes have made an entire generation afraid to go outside. I have been advised by several physicians that this comment is nonsense. The coffee maker could have also easily been moved out into the room as there are electrical receptacles in other locations outside the bath where they could make coffee.

Unfortunately, in the hospitality business you occasionally run into a guest that simply cannot be made happy. This person arrived wet and covered in snow which would be enough to make anyone grumpy. Again, I am sorry we were unable to meet their expectations.

Joe Jeter, Managing Owner
Joe@TheStateHouseInn.Com

This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: £63 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“good and no parking fee”

The State House Inn, A Clarion Collection Hotel

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4 of 5 stars
illinois
20 Jan 2008
1/1 found this review helpful

wife and i were pleased with our room,the king suite,that was actually 2 rooms.we received complimetary drink coupons upon admittance at the No Name Bar.. the interior walls are a little banged up but the room(s) were fine..the free hot breakfast was just ok for me but better than most..they had eggs.bacon(not crispy enuff),sausuge,oatmeal,cereals,bagels,etc and you could even fix your own waffles..our room was 113$ including taxes and no parking fees and included that free breakfast so i was satisfyed

  • This TripAdvisor Member:
    • Liked — the living room being a seperate room from the bedrooms
    • Disliked — no indoor pool or jacuzzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
meeth's Summary
Date of Stay: January 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: 24 March 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, pet owners, Families with Small Children, tourists
I do not recommend this hotel for:
Young Singles, Great pool scene, Families with Teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: £63 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Old hotel and very retro, but nice”

The State House Inn, A Clarion Collection Hotel

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4 of 5 stars
Southern Illinois
13 Jan 2008
1/2 found this review helpful

I stayed at the hotel for business for one night. The building is old, but the rooms have been remodeled and were nice. It was evident by looking at the tub that it was an old property, but everything worked fine and the bed was very comfortable. It has heat/air with a thermostat - not a window unit - which is always a plus to me. They provided us a drink coupon that could be used all night at the bar in the hotel.

We had lunch catered and it was very good. The staff seemed very nice and I had not complaints, nor did any of the others that stayed with me.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S1Blum's Summary
Date of Stay: January 2008
Travelled with: Business colleagues
Visit was for: Business
Age group: 50-64
Member since: 19 November 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: £63 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Wonderful Hotel”

The State House Inn, A Clarion Collection Hotel

28 Nov 2007
3/3 found this review helpful

!Wonderful hotel. I was in Springfield as my daughter was a patient at Memorial for two weeks. The best hotel in downtown Springfield is The State House. The rooms are modern, the beds are comfortable and the staff was nice. My room was also quiet. The rates were also the best. I didn't have any problems with this hotel. I highly recommend it. Unfortunately I had booked a room at the Hilton in downtown Springfield a few nights before her scheduled surgery. To make a long story short I didn't like the Hilton, their rates, their rooms or their staff, so I tried several hotels in the downtown Springfield area before finding The State House. I really wish I would have tried The State House first it would have saved me a lot of stress. The Hilton lost my car one day after parking it in valet. Please tell me how that happens? It was very frustrating considering I was in a hurry to get to the hospital. I will never stay there again. All of the hotels I tried were very outdated, beds were very uncomfortable, and room/hotel was very noisy. It is very depressing to stay in a hotel that is dark and dreary and all the hotels I tried, except The State House, I found in that condition. Thanks State House

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoisFun's Summary
Date of Stay: November 2007
Member since: 28 November 2007
Was this review helpful? Yes No
Check Rates
Average price*: £63 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Easy Location, Hipster Lobby and Music”

The State House Inn, A Clarion Collection Hotel

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4 of 5 stars
Minneapolis
12 Nov 2007

I thought this place was pretty decent. Not over the top splendid, but nice. And I did dig the hipster lobby and all the Sinatra, Tony Bennett, and Rosemary Clooney piped in music. It was a pretty fun hotel, considering I never expect much from a Clarion. I thought it was very easy to find. And I felt safe parking my car in the lot overnight, since it is right across from the State Capitol. Unlike the other reviewer below me who thought 6-7 blocks from Lincoln sites was too far, I thought it was convenient. And I honestly don't think you could have found anything much closer. The staff was also very knowledgable with area attractions, food, and directions. I checked in late so did not have a chance to take advantage of the complimentary breakfast, but it did smell wonderful when I came to the lobby to check out. Overall, I thought the rooms were up-to-date and clean, but kinda small. But when you are only staying for a night or two, I don't think 'the 'small' part would be a problem. Personally, I would stay here again.

  • This TripAdvisor Member:
    • Liked — Location was convenient, lobby was very cool, loved the music, and friendly staff.
    • Disliked — Rooms are kinda small, but not unusually small. For a night or two, they are very liveable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elle55407's Summary
Date of Stay: September 2007
Travelled with: Family (extended)
Visit was for: Other
Age group: 35-49
Member since: 07 July 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, Great pool scene, Families with Teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: £63 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of The State House Inn, A Clarion Collection Hotel

( 13-17 of 77 )
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The State House Inn, A Clarion Collection Hotel Address

101 East Adams, Springfield, IL 62701