My early June stay at the hotel turned into a billing nightmare. After confirming the room rate over the phone with a reservations agent, I was later charged a different, higher rate for several other days during my stay. Repeated effrots at the hotel reception desk, written letters to the general manager, a formal complaint filed with the Illinois Attorney General and formal complaints contesting the charge with my credit card company all resulted from my stay.
My strongest advice is to avoid the hotel or, at a minimum, be extremely vigilant with your quoted room rates and charges. GET EVERYTHING IN WRITING for each day of your stay BEFORE you check-in. The management and billing practices are questionable, at best.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Young Singles, Girlfriend getaway, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other