I found the hotel on the Springfield Visitors Bureau's website. I looked at other hotels for rates. This hotel seemed to be the best deal for location and price. The day before our trip, I happened upon TripAdvisor and was scarred by the reviews. I hoped things would be different for us. Sadly, they weren't. Again, while the location is great, the hotel is lacking. The staff was (w/the exception of our waitress) rude and sparse. The room smelled musty. The bathroom was poorly lit. The bed was low, stiff and lacked sufficient pillows for a king. There were hairs on surfaces. The on-command movie network had terrible reception. The hotel needs to be thoroughly updated, cleaned and re-staffed.








Location (e.g., convenience, views)
Service





