Left my wallet behind by mistake and $40 cash was missing upon my return 6 hrs later.

Outsided key pass doors (each on opposite end of hall ways) were jammed open and obviously did not require your room card to enter. A third door near the main desk (between to glass doors) was not to provide access to the public was abled to be opened easily.

My mistake leaving my wallet. Insurance claim was denied. I asked if the attendent would be cleaning my room again, and they assured me that person would not be. I assume they would be cleaning someone elses.

Security not very important to staff much less my service.

I did talk to the manager who was only there on Saturday 9-12pm.

I booked this room at a very low rate through Hotwire and was very dissapointed even for the low rate I received. This property is in dire need of rennovation. The rooms are extremely small, dark and dirty. The hallways smell badly, the carpets are worn, wallpaper aged. My pillowcases had stains. I had no hot water for 2 days. The TV in my room had a distorted picture and the picture color was yellow. There was no Nicklodean channel for the kids to watch cartoons. The bathrooms were so small you could barely change your clothes in it. The sink dripped all the time and there was a stain underneath it on the carpet so I know it had been leaking. When I left I felt like I had been camping for 2 days because of the poor conditions.

I stayed four nights here, and I don't really have any complaints. I'm surprised that other reviewers have had such bad reports about their stays. The girl who checked me in was new and made an error processing my payment, but the manager caught the mistake and corrected it quickly. Other than that, I didn't run into a hitch. The staff was friendly, professional, and happy to help whenever I had questions or requests. The room was clean and comfortable, and I never had a problem getting fresh linens (although, if you're staying more than one night and if you want new bedsheets between your first and third nights, you may have to ask for them). The complimentary breakfast was good, and the hotel is close to lots of restaurants, among other things. When I stayed, it was quiet virtually all the time. Coffee and water were available in the lobby all day (although I don't know how fresh the coffee was in the afternoon and evening, since I didn't try it then). Of course, the hotel isn't the most upscale one in the area, but it's been renovated and is in decent shape. All in all, my stay was quite pleasant.

I have stayed at this location three times, for a week each. It is booked by my employer, so I don't have a choice of where to stay in Richmond, but if I did have a choice I would NEVER stay here. The bathrooms are dirty, there is mildew around the drain and on the shower curtain and hairs and stains on the towels. The first week I stayed here I actually drove back to Washinton, DC one night to sleep at home, because the mold had actually made me sick with sinus congestion and a sore throat.

The second week was in November. This time I got scabies from the infested bed linens. Do you know what scabies are? They are mites that burrow into your skin and lay eggs. You have to get a prescription pesticide cream that you slather on your entire body and sleep in in order to kill them.

I had to stay here one other time, in February, and brought my own sheet and towels. Luckily this place is under renovation. I will never stay here again until renovations are complete.