We went to our room, no one told me we would need extra water rations to get there without dying of dehydration. The hotel is old but the condition of the bath and shower were that of a motel. The air in the room was also substandard unless you like it hot.

The staff was seemingly lack luster though I will say the Cypress Grill staff really went out of the way for my wife and I. I spoke with the outlets manager, odly enough her last name was Hilton and was working at the Sheraton. She was very nice and took time to let us know of some local attractions as we were in the area for a wedding and wanted to know what we could do in the area with limited time.

I will say that the accomodations of the hotel were not very good but the staff seemed overall attentive and genuine.

I have tried this hotel a few times over the past year. However, each time I have been placed in a room downstairs from the lobby, almost as if in a basement. The last time we were in a room that was situated within a group of rooms occupied by a large loud group. In a hotel with almost 400 rooms I do not understand why I was not provided with a more appropriate room, or provided with an alternative when I called to complain about the repeated gatherings outside my door until almost 2am. On this last trip the bathroom was dirty, and the room was dark. I will be returning to Richmond many times in the coming years to visit my child at school, but will not stay here again.

Booked here and was a little worried after reading all the reviews. Pay no attenion. It was really nice and I liked it very much. Book it and enjoy!!!!!

Having stayed at this hotel numerous times during yearly conventions, I was not looking too forward to the stay. The hotel is segmented into various buildings requiring lots of walking to access meeting rooms and the lobby. This year I requested a room closer to meeting rooms--in what the hotel calls the Tower. My first room in the Tower came with what I dubbed a "surfing bathtub." Apparently water leaked underneath the pliable tub, giving one the feeling of surfing as the water sloshed from one end to the other during my shower. When I reported this to the management, they insisted that I move to another room. I did. The next morning when I passed from the bathroom to the bedroom, I felt drops of soapy water splash on my face--and thought I was imagining it. When I returned to my room, someone (a maid, I presume) had placed a trashcan underneath what was apparently a leak from an upper room. At this point, the trash can was 1/2 full of water. I reported this when I checked out. The management was angry at the maid for not reporting this. Don't stay at this hotel.