I traveled to the Sheraton Atlanta for a business conference in July. The hotel is very nice, good location in the city and a short taxi ride to/from the airport. Amenities were standard for any Sheraton or similar chain hotel, but what truly impressed me was the exceptional level of service by all staff members I encountered. Every staff member passing by in the hallways or interacting in any way was extremely friendly and smiling, and several staff members went the "extra mile" for me during my stay. I am sorry I don't remember all of their names, but here are the examples:
1) Upon check-in, there was a problem with their credit card machine, so the front desk staff apologized and offered me complimentary use of the Club Lounge throughout my entire stay.
2) I ordered Room Service for dinner and because there was a delay in the time I was told it would take to when the food actually arrived, I was given a free dessert.
3) I had a medical emergency during my stay (very scary when I was alone in an unfamiliar city) and Kiki the Concierge went out of her way to help me. She even gave me a hug when she could tell I was nervous and anxious about the situation. Kiki got me a driver to take me to the nearest emergency room. The driver was very comforting too, and she waited for me at the pharmacy so I could get what I needed and go back to the hotel. Kiki called me the next morning to check up on me and greeted me when I came down to the lobby to ask again if I was OK. I dont know what I would have done without Kiki there! THANK YOU!!
All the staff of the Sheraton Atlanta should be proud of the high level of customer service they deliver every day, and they made my short stay in Atlanta very welcoming.
- Also Known As:
- Sheraton Atlanta
- Atlanta Sheraton
- Official Description (provided by the hotel):
- The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Olotels, Hotels.com, Travelocity, Venere, getaroom.com, Amex, EasyToBook, Asiatravel.com Holdings, Orbitz and Tingo so you can book your Sheraton Atlanta Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.