We travelled to this hotel for my brothers wedding at the end of April. The hotel is covered in mirrors, both inside and out. The reception area is quite nice, very modern but also quite small and dark - the reception desk and receptionists are hidden behind plants! Check in was fine, no problems. We had to share an apartment with my brother and nieces, so we had a 3 bed. Apartment is fine, again modern decor etc. HOWEVER, be warned - the oven does not open - they are glued shut - which we discovered our first night there, after we had bought food (which we need to cook in an oven!) for family that were arriving late. Reception told me that all ovens are sealed, and checking with the rest of the wedding party - they all had the same problem. It seems to me that they use sealed ovens as a way of forcing you to eat in their restaurant. What is the point in "self catering" then??? Also, other members of my family had issues with fridges not working. A major problem for us, is that after cleaning up for lunch one day, we obviously missed a crumb, and an hour later, the entire kitchen was covered in ants. I travel to Spain about 3 times a year and I have never ever had this problem before. The place was infested. The food in the hotel is not great, but would do for a bite if you were stuck. The drinks are pricey considering its not exactly Marbella.. The service is slow - but only because for the most part, they have one staff member serving in the restaurant, at the pool and at the cafe and the poor girl does her best. The wedding went ok - but the food was not hot enough, and there were no second helpings... The pool area is beautiful and what probably saves this hotel - but the water in the pool is so cold, nobody could get in!! The parking is 10 euro a day (rip off), on street parking is free, but you could be searching for a while for a spot!! There were loads of people walking around the hotel and in the lifts with dogs of various shapes & sizes... I dont think I'd ever go back..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Thanks a lot for your comments, it is very important for us to know the perception of our guests. We are sorry you could not use the oven, nevertheless you can always use the rest of the kitchen equipment (microwave oven, hob with frying pans, casseroles,…)
Indeed we are a friendly Hotel and we accept dogs at certain areas, but we make sure they don’t make noise and don’t disturb other guests
We hope it did not marre your stay with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC