This hotel is the least customer friendly hotel we have been to in a long time. First of all, I picked this because their site says 'closest' hotel to Rushmore. That is a blatant lie. Of the hotels in Keystone, this is the furthest away from the entrance. In fact, it isn't even IN the town. You drive through the entire town, out the other side, and down the road a ways. Second, I made a mistake. I booked the wrong date. When I walked in the person at the front desk, tall man with two dogs, was not welcoming at all. He couldn't find my reservation and was very brusk about it. Not very helpful. He pointed me to a computer to use to check my reservation. The computer was sluggish and almost worthless. My reservation was for the previous night. I was coldly informed that I had been charged $179 and the rest of my reservation had been cancelled. He was booked and basically too bad. No assistance. It is up to each hotel as to whether they charge for a missed night. He could have helped especially since the town was booked! Nothing. No compassion. He made a couple calls but was not really trying to get the other hotels to find something. We finally found something on our own at another Best Western in Hill City. It's a much nicer hotel, much nicer people, and VERY CUSTOMER SERVICE ORIENTED. A very big change. I would steer clear of this Best Western in Keystone.
- Also Known As:
- Best Western Plus Four Presidents Hotel Keystone
- Best Western Plus 4 Presidents Lodge
- Best Western Plus Four Presidents Hotel
- Best Western Keystone
- Keystone Best Western
- Reservation Options:
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