The clerk was polite. The remote did not work and I was told by the clerk that the manager wasn't on duty and she had tried to call him, but couldn't get in touch with him. She tried to reset the code for the remote, but it failed. After I came back to the office, she did give me a paper with instructions on how to reset it again...I didn't have time to do that (my family was watching a ballgame in the room), because I had to go the lobby desk to use the internet.
The hotel offers free wifi in the room, but I was told it wasn't working because of some type of connections switch that needed to be reset and the manager wouldn't return the clerks calls, so the wifi in our rooms wouldn't be available. So...while I was on the computer in the lobby I asked for the password and was told there wasn't one..but the computer kept asking for one.
She did help me to get online fairly quickly, but right after she helped me, she went over to the breakfast area to get her personal cell phone which she had laid down on a table and it was gone. Long story short...a man in the lobby grabbed it and ran down the street. Police did come and take a report. I didn't really felt safe at the location after that. The parking lot was very dirty and the room was sufficient but not spotless. I used wet wipes to clean off the handset of the phone so I could call for carry out. We paid $55 for the room plus taxes, but
I still think things could have been much better than they were. Comfort Inn should rethink
having their name on this hotel. I would not return here. We left before breakfast was available.
- Also Known As:
- Comfort Inn East Hotel Albuquerque
- Comfort Inn East Hotel
- Comfort Inn Albuquerque
- Albuquerque Comfort Inn
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