The website is beautiful and misleading. This place is not nice or relaxing. The property is similar to the website. As you drive in the property is beautiful. Green grass and pretty decorations, but once you get passed that you see the old run down buildings and the yard is unkept and pathetic. Very disappointing.
Only 1 cabin is actually ON the river,but it's got trees and vegetation as a wall between the patio and the river. All others cabins are set back from the river and also have walls of vegetation and an unkept wild yard between them and the water. You can not see the water from the cabins and the view is terrible.
Extremely old and thin walls. Got woke up 4 times between 7am & 8:30 am by the neighbors revving motorcycles. This continued until after 9am. When Called the front desk we were told they were having trouble with one of the 4 bikes and had to work on it. She said "we had to jump start one of them" making me believe that she not only knew that it was going on, but they were involved in the problem. The noise just kept getting worse and nothing was done about it. Then the fumes from the bike being continually run near our window started comin in even though the window was closed the entire time. We had it closed before that because the screen was too badly damaged to open it without letting bugs in.
Older Woman with raspy voice that usually answers the phone is rude and acts like she is being inconvenienced every time we talked to her. Even to get the address so we could find the place because they only list a po box on their website. That should have been our first clue this week was going to suck.
Housekeeping doesn't make your bed, change sheets, do dishes or clean up, but they still expect tips anyway. Not sure what for. They only refresh the towels that are on the floor. You can call and tell them not to come, but they are rude when you do and want you to call the morning of and every morning you dont want to tip them for nothing. There is no do not disturb sign like every other place on the planet. So much for sleeping in.
Don't waste your time or money. This place is not worth it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
We are so sorry that you didn't enjoy your stay here at Brynwood. You didn't say what cabin you stayed in, but we get feedback all the time about great views and how wonderful it is staying down by the river. It is a natural, mountain setting along the river. The one cabin closest to the river was built in the flood plane, as are several others and were built as close to the river as variances allow, they are still only 25'+ from the river depending on which one you are in. The cabins have been painted and are in great repair...we have put huge effort into the inside of each cabin so that they are homey, tastefully decorated with various themes and most of all comfortable...a home away from home!
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As far as people having car or motorcycle trouble, that's just out of our control. We are sorry that happened, the problem was just trying to be resolved. We keep jumper cables here etc. to try and help people with car trouble. People make reservations, we have no control over what mode of transportation they use to arrive in.
We've been told our staff bends over backwards for people and are always helpful and friendly...our service to our guests is of upmost importance to us. We have a great customer base built of repeat business and word of mouth from those who have stayed here...we are so sorry that you won't be one of them.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC