Husband and I stayed here for a short staycation in early June 2014. We had a junior suite. That's where the room includes a small living area with a couch, two leather chairs and coffee table, as well as a small kitchen area. I liked the size of the room, the walk-in closet and the large bathroom. We were on the 2nd floor facing the pool even tho I had requested a room facing the mountains. However, we realized after we arrived in the room that we couldn't even see the pool and the room was quiet enough for us.
The bed was firm and comfortable but the pillows were a little too soft for us. Loved the bathroom amenities too. It was a very comfortable and relaxing room.
The only thing I didn't like about the hotel was the distance to the main building where the front desk, shops and restaurants were. It's just way too hot to be walking outside this time of year. You just have to walk thru the buildings to get away from the heat. We were in Bldg 3 and parking was not close by.
The front desk staff, concierge and hotel staff members were always helpful and polite. They seemed to be interested in making sure we had a nice stay. Housekeeping also cleaned our room early and always left it smelling fresh.
We came to the Hilton El Conquistador to relax, sleep in and have a stress-free few days. The staff helped us do that. We also enjoyed massages at the spa and ate all our meals at the hotel restaurants. We'll probably do this again in the future.