We purchased the Harrison House in January 2005. During that time, we have undertaken many major renovation projects to increase the guest experience of this historic property. We have redone the interiors of all five guest suites including new furniture, linens and window treatments; installed a new commercial kitchen in our Garden Café where we serve breakfast; replaced the main deck and installed an extensive landscape design with fountains and ponds. Much of this work occurs during the winter when guests are not around. But unfortunately, in the northwest, the only option for exterior painting is during the summer months when the weather is warm and dry. The contractors that we use are incredibly sensitive to our guests’ privacy and comfort. They work from 10 until 4 pm when our guests are out around the Island enjoying the many activities San Juan Island has to offer.

In this particular situation, our painters misunderstood our instructions and started work on the side of the house where these guests were staying. When these guests brought it to our attention, we apologized and immediately moved the painters to the other side of the house which was unoccupied.

These guests requested special Gluten Free breakfasts each morning. Each morning we delivered them a specially prepared breakfast accommodating their dietary requests. Each afternoon, we also delivered them special gluten free cookies. We pride ourselves on our food service using the freshest ingredients from the local farms on the Islands. Despite the fact that we serve upwards of 60 guests each day, we take the time to ensure that all of our guests have a wholesome savory start to their day and can fully experience our breakfast service whether they observe gluten free, dairy free, vegetarian, low fat, vegan or kosher diets.

These guests called to complain about the towels and trash and my husband and I personally went to their room and immediately delivered to them a stack of brand new towels and removed the trash.

We did our very best to offer these guests a quality experience as we do to all of our guests that walk through out doors. Unfortunately, despite our best intentions, we some fell short in these guests’ eyes. In 2006, we hosted 3,597 guests and as you can see by the other trip advisor listings, the guest comments on our web site and the notoriety we have received by major travel publications, this was not a typical guest experience to say the least. We assure you that Dave and I and our staff at the Harrison House and our sister property the Tucker House Inn will do everything possible to make your stay with us enjoyable and memorable. We look forward to having the opportunity to serve you.