The Texas Roadhouse, replacement for all the faltering steak establishments in Springfield, this includes the ill fated Valley's Steakhouse, Ponderosa and the failed attempt by Hilltop Steakhouse to open in western mass. It is sad in retrospect to see businesses fall by the wayside but it coincides with the failure of western mass to develop any industry along with creation of jobs.
However, we have been going to the Texas roadhouse at the 5 town plaza (Allen & Cooley sts) for quite some time ,after having tried it, on the advice of family members, (believe it or not, in Delray Beach, Florida.)
As a steak lover, especially of the Delmonico cut, which is very hard to find in Tri-county since the closure of Union Station, I found a viable substitute of thier Dallas Rib Eye, a good cut but somewhat pricey. I have tried the smaller cuts of the same, but was disappointed by the weight reduction, but the taste was just as good. They offer two sides with the dinner which makes it a good deal and all the peanuts you can eat free.
Without decimating thier good attributes, a few minor issues were addressed by management very quickly, basically in regard to under cooked meat and overcooked pieces & Cold Food Service. This can happen anywhere, but it was noticed that from time to time the work force has a tendency to forget the customers come first, service is priority, instead of grouping together and line dancing ,while customers wait for thier dinner. I was also disappointed, trying thier ribs which they brag about, they were cold and charred to carbon black.
In defense, I can say better than 98 % of thier waitstaff are quite professional and attentive to thier customers needs, in most cases they warrant a better than average gratuity and get such.
There is one thing I am taken aback by (as described by nicehotelsonly413) which I agree with is that loud, boisterous, unnecessary birthday banter. It is foolish sounding and quite embarrassing for some.
Let's face facts, very few restaurants have any individuals who can sing without sounding like alleycats. I 'd rather accept a quiet drink or dessert on the house to commerate my birthday than that loud, ear shattering noise.
In closure and summary, The Texas Roadhouse is highly reccommended for all steak and chicken lovers, the only other place which exceeds the standard is Frank Guiffrida's Hilltop Steak House, on route 1 in Saugus Mass. Since business openings and industry have been sadly curtailed in Western Mass, very few good restaurants open.
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