My husband and I stayed at the Sarah Kendall House this July and found it to be a true disappointment. While the gardens are lovely and the downstairs public rooms are nicely decorated, our room (Point Garden) was dark and dank, not the light-filled room depicted on the website. The air conditioner was very noisy and prevented us from sleeping. The bathroom was tiny, the shower tile cracked, the shower curtain mildewed at bottom. The sheets were ancient, unironed and unmatched (!) For what we were paying (upwards of $220 when tax was included) this was not what we expected.

The most distressing part of the stay were the terrible hosts. The innkeepers were largely unseen and, when they were (at breakfast in the mornings, for example) they were short and curt. No effort was made to make our stay pleasant.

The Sarah Kendall House is conveniently located, but this is all. Food was mediocre, rooms poor, service terrible. Stay elsewhere, perhaps up above Thames Street where innkeepers will truly treat you as their guests.

we stayed at the Sarah Kendall House with our family during July and had an unbelievable stay, the property was meticulous and we would highly recommend it to others. Thanks for a great stay and nice vaca!

We were very disappointed. We checked in at about 2:30 in the afternoon to get ready for a wedding. The air conditioning was not turned on so the room was sweltering and never cooled down while we were dressing.
The drain in the tub was clogged, so you shower in 3 to 4 inches of water, and faucet never turned off completely, so you heard a constant drip. The toilet also ran.
The final insult was the breakfast. When they say 9:30, don't come a minute later! I had come down and had coffee on the porch with the owners. Fran asked me if we were having breakfast, and I told her yes. My husband had slept late, so we sat down at the table at 9:35, only to be told that breakfast was over. They reluctantly gave my husband a toasted bagel. I had seen mixed fresh fruit; when I specifically asked, they brought us small bowls of that. Never brought any coffee for my husband, and reluctantly brought us some orange juice and some milk for the little boxes of cold cereal that were still on the table. Felt there were many ways that they could have handled this better, especially at the price they charged.
Not very guest focused!

Great B&B. Very friendly hosts. Very good breakfast. Romantic room. Very good location. Highly recommandable.