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Vanderbilt Hall Hotel: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 17 reviews
17 Reviews
5.0 of 5 stars
10
4.0 of 5 stars
5
3.0 of 5 stars
1
2.0 of 5 stars
0
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#1 of 20 hotels in Newport
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  • Rooms: 33
Address:
41 Mary Street
Newport, RI 02840
Check Rates: £74 ($148) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Vanderbilt Hall Hotel

( 9-13 of 17 )
“Wonderful hotel, Suspect reservation practices”

Vanderbilt Hall Hotel

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4 of 5 stars
lenox, ma
17 Feb 2008
3/3 found this review helpful

The reviews to date are accurate, this is a wonderful property, conveniently located in-town. The website pictures are accurate as well (to view hotel room descriptions and pictures one will need to go to 'reservations'). The hotel renovation was beautifully done; it is fresh, open, charming and inviting. The spa/gym is new, well done, save that there are no locks on the bathroom doors in the women's locker room and the door to the common pool opens directly into the women's locker room, just in front of the shower. The hotel is a bit gerrymandered, could access our 4th room room from one elevator to the 3rd floor and from another elevator to the 4th floor. A bit Alice in Wonderland, however, this is an old home with an addition - falling down the rabbit hole is part of its charm. Our room was a studio (king) - the hotel's smallest room. The room was perfect for a 2 evening stay, where we spent most of the day out and about. While the room (412) faced the small patio, parking lot, tree tops and historic homes, this didn't pose an issue as our room was sunny and quiet. The bed was comfortable and the shower large with excellent water pressure. The room tends to be warm, so thankfully all the windows opened (even in February). Our only issue was with some suspect reservation practices. We had called ahead to ensure that a room was available for Thursday evening; we were assured a studio king for $159/night would be available (we did not make formal reservations in case of weather). When we walked-in we received the room promised, however, we decided to stay another night. We were initially told that the studio we booked was only available that evening, however, Loft Suites were available for $329/night the remaining evening(s). We requested to view the Loft Suites, while they were lovely (311 was a bit dark, 302 was brighter with private access to the roof top deck), we could not personally justify double the rate. When we went to discuss the room situation, we noted that we would of course prefer to stay in the studio room both evenings . . . miraculously the room became available. Certainly someone may have canceled within the last few minutes or perhaps the front desk manager was wrong in her original understanding. However, we had a similar situation when making Valentine dinner reservations. We were told that the only table for 2 was available in the Conservatory (not the main dining room); only to be seated in the same room with a family with an infant (no other tables were occupied). Not to disrupt our dinner, nor theirs, we requested (quietly) to be seated in the main dining room. This took several minutes, only to be seated in a dining room where certainly the 2 tops were occupied, but there were several 4 tops (easily converted to 2 tops) that remained open all evening. Why would you seat 2 adults for a special dinner next to a family of 6 with an infant? We appreciate that the hotel was hoping for walk-in dinner guests, but bird in the hand during quiet season? This is truly a beautiful hotel, however, the staff could be a bit more observant of their guests. They were painfully looking out for their own bottom line. This is not meant to discourage anyone from staying at this beautiful hotel, simply stay vigilant. Also, this is not to say that we did not receive excellent service during our stay. Patrick was wonderful, assisting us with our room as well as arranging our daily activities. Once seated in the dining room, we received excellent service.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANGshire's Summary
Date of Stay: February 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 24 May 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Shopping, Spa, Sporting event, Concerts / Music festival
Was this review helpful? Yes No
Management Response
VandMgr, Manager
(Management representative)
10 Mar 2008
As the guest services and reservations manager at the property I would like to make clear that we under no circumstances operate with "suspect reservation practices". I am the manager mentioned in the review and in complete honesty simply made a mistake when I was quoting availability for these guests and believed the room type they were looking into to not be available ( Having been pulled to the desk while I was in the middle of other things, I mistakenly thought it was Friday when it was Thursday - oops!).
In no way is it common for myself or hotel staff to misquote availability as we strive to provide a superior experience to all of our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: £74 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Stayed here when it was Vanderbilt Hall and it was very good!”

Vanderbilt Hall Hotel

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4 of 5 stars
Boston, Massachusetts
24 Jan 2008
0/1 found this review helpful

I stayed here back in 2004 and did not write a review but this was Vanderbilt Hall Inn back then and it was great! The place is situated in a great location right near the downtown and overlooking the harbor! It is a very large Inn/Hotel and one of the larger ones in Newport (I have stayed at quite a few). The lobby and interior were a bit dated but I am sure they spruced it up since it became more condos and partly an inn. The rooms were very nice and had plenty of room. The staff was very nice and directed me to places to eat around the area. I would recommend this spot as I am sure it is much better than it was back 04 since it was redone!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lip89's Summary
Date of Stay: January 2004
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 25 April 2003
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
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Average price*: £74 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fabulous Hotel”

Vanderbilt Hall Hotel

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5 of 5 stars
Massachusetts
16 Dec 2007

We booked a two night stay at the Vanderbilt for Thanksgiving for a short getaway. We expected a lovely hotel but this far exceeded our expectations. Our room was immaculate, and included a kitchenette and living area. The bed was extremely fluffy and comfy. The staff on duty went out of their way to make us feel welcome each time we entered the building. When we returned on Thanksgiving evening from sightseeing, the dining room was busy with guests. At that point, we were hoping to relax with a glass of wine in front of the fire. The manager actually directed us to another living room area and instructed someone to start the fireplace for us in there, which they did. Then our drinks were delivered to us in front of our own roaring fire. First class all the way, even on such a busy night! The only downside to our trip had nothing to do with the hotel. Just be aware that if you are in Newport on Thanksgiving day, you will be hard pressed to find a place to eat outside of the hotel. We were not looking for the traditional dinner since I'm vegetarian, so we drove a distance up the road and absolutely everything was closed (even the chains). Uncle Rocky's Pizza saved the day for us with freshly made vegetable calzones that were delicious. We actually could have gotten some light fare at the hotel, but decided to pass since we knew they were busy with two settings for their Thanksgiving feast. We would highly recommend this hotel and look forward to returning again someday. Our sincere thanks to the manager and staff for providing outstanding service!!

  • This TripAdvisor Member:
    • Liked — The quality of the service
    • Disliked — Nothing - it was perfect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ming73's Summary
Date of Stay: November 2007
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: 07 August 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, Families with Small Children
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £74 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Lovely and Quiet Hotel”

Vanderbilt Hall Hotel

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4 of 5 stars
Hoboken, New Jersey (NYC)
11 Dec 2007
1/1 found this review helpful

My husband and I spent two nights at the Vanderbilt Residence Club. It's beautifully appointed, and the staff were friendly and helpful. We seemed to be one of only two couples in the hotel (it was December after all), so it was very quiet. We would definitely stay here again. The hotel itself is in a perfect location, within easy walking distance to both Thames and Bellevue for shopping and eating. If you plan to tour the mansions, then you can easily drive or pick up the trolleys that seemed to run very regularly. We were disappointed when on our second morning, the restaurant was closed due to low vacancy, even though we had a bed & breakfast package. (The breakfast our first morning was quite good.) They credited our account $20 and suggested area restaurants. Also be aware that parking in the hotel lot is an additional $18/night.

  • This TripAdvisor Member:
    • Liked — Interior design
    • Disliked — Hidden cost (parking)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmdoherty's Summary
Date of Stay: December 2007
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 17 September 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, pet owners, Families with Small Children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: £74 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Hidden gem!!”

Vanderbilt Hall Hotel

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5 of 5 stars
Denver, CO
9 Nov 2007

This was my first stay at the Vanderbilt, and it far exceeded any and all expectations!! The room was much larger than I expected, with a full separate living room. It was exquisitely decorated as well. The location is excellent -- within walking distance of the main tourist area of Newport. The hotel staff was very accomodating and welcoming. I would definitely stay here again!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kmm32's Summary
Date of Stay: October 2007
Travelled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: 09 November 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, pet owners, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, pet owners, Families with Small Children
Was this review helpful? Yes No
Check Rates
Average price*: £74 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Vanderbilt Hall Hotel

( 9-13 of 17 )
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Vanderbilt Hall Hotel Address

41 Mary Street, Newport, RI 02840