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Francis Malbone House: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 63 reviews
63 Reviews
5.0 of 5 stars
54
4.0 of 5 stars
5
3.0 of 5 stars
0
2.0 of 5 stars
2
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#5 of 91 B&Bs in Newport
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 20
Description: Luxury Colonial Mansion in the heart of downtown Newport. This description is based on information provided by the B&B / inn.
Address:
392 Thames St.
Newport, RI 02840
Check Rates: £89 ($177) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Francis Malbone House

( 5-9 of 63 )
“A big misunderstanding and a frosty welcome”

Francis Malbone House

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1 of 5 stars
Framingham, MA
12 Dec 2007
4/16 found this review helpful

Well, the inn is beautiful, but I cannot recommend the innkeepers. I booked two nights there last year as a much needed getaway. At the time, our daughter was 3 months old. I missed the small bullet point hidden down a long list on the info page saying that only children over twelve were welcome. When I called to ask a quick question (whether there was a refridgerator available to guests) and mentioned the baby, the innkeeper informed me that infants were not allowed.

I have no problem with this policy, but the kicker is that the innkeeper refused to cancel our reservation! (It was a week from the time of the call). He was adamant that we had two options-- either come without the baby, or pay the full price and not come. We had no options for childcare that weekend, and I couldn't see paying a very hard-earned $400 to not stay there. I would have much preferred cancellation and a refund of our money.

I fought him on this, and he finally agreed to let us come with the baby, but to stay in an adjoining property (and he charged us more than the orginal booking because this was supposedly some sort of deluxe room!). He was rude and abrupt during our stay, made it clear that the baby was not welcome at breakfast, and we felt an intense sense of "frostiness" from the staff throughout our stay.

I'd say that the long-term solution would be to much more prominently feature the rule that children are not allowed on the website and in literature about the inn, and to clarify that rule with guests as they book rooms. That said, a three month old is pretty damned easy to travel with and quiet-- I am sure no other guest even heard a peep out of her during our two nights there. Regardless, I will never go back.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ohana74's Summary
Date of Stay: November 2005
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: 07 March 2005
I do not recommend this hotel for:
Young Singles, People with disabilities, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Other
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Average price*: £89 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Give Yourself a Real Treat!”

Francis Malbone House

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5 of 5 stars
Garden City, NY
7 Dec 2007
7/7 found this review helpful

We have had the pleasure of staying at the Francis Malbone House on many occasions. After several stays at various Inns and Beds and Breakfasts in the area, we cannot reccommend this Inn more highly. Once discovered, we would never consider staying any place else. The Inn itself is convenveniently located to all, charming and inviting throughout and just about the most pleasant place we have ever had the pleasure to visit. The Inn is beautiful; each room decorated in a magestic yet inviting manner and impeccably presented. We have stayed in many of the offered rooms and each experience has been a real treat. The common areas are cozy and inviting, where you can make fast friends with other guests or chose to relax and unwind privately. And get ready for many tasty treats...From the delicious and generous gourmet breakfasts to the enchanting afternoon tea and goodies banquets, your tastebuds will dance with delight. What makes your experience at this Inn all the more enchanting is the friendly, receptive, accomodating and detail oriented staff. We wish we could take each and every one home with us. The website reveals that the Inn is a Five Star Diamond Award Destination ~ but surely we would bestow them with a Six!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewportTravelers's Summary
Date of Stay: May 2007
Travelled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: 07 December 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, People with disabilities, Families with Small Children, Families with Teenagers
Was this review helpful? Yes No
Check Rates
Average price*: £89 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Cozy, clean and beautiful”

Francis Malbone House

7 Dec 2007
4/4 found this review helpful

My husband and I celebrated our 10 year anniversary at the Francis Malbone House in Newport. The staff was very friendly and made us feel welcome and comfortable. We loved our room which was beautiful. The bed linens were crisp and cozy. The rooms were very clean. We loved all the sitting rooms where we could relax by the fireplace. My favorite part was the afternoon tea every day at 3:00 with lots of delicious treats and coffee. The breakfast was always delicious - pumpkin pancakes one morning! I love the great location, we walked to dinner every night - the greatest restaurants! I did a lot of eating in Newport and did not have a bad meal. We will definately go back to the Francis Malbone House and would recommend it to anyone.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beachgirl97's Summary
Date of Stay: November 2007
Member since: 07 December 2007
Was this review helpful? Yes No
Check Rates
Average price*: £89 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Elegant accomodations”

Francis Malbone House

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5 of 5 stars
Pebble Beach CA
13 Oct 2007
3/3 found this review helpful

Absolutely elegant inn. Tea in the afternoon and great breakfast that we ate in the garden. Our room and bathroom were definitely on the small side, but very well appointed. Linens and towels were luxurious. Parking was easy. The location is in the heart of the old part of Newport and it is easy to walk around and leave the car in the parking lot.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Small room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkyCard's Summary
Date of Stay: September 2007
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: 07 May 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, People with disabilities, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, Girlfriend getaway, Great pool scene, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: £89 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A loveley stay”

Francis Malbone House

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5 of 5 stars
patshull shropshire
6 Oct 2007
3/3 found this review helpful

We have just returned from a delightful three day stay at the Francis Malbone.
From the moment we entered the property we felt 'at home'.The staff were very friendly and helpful as was the owner.Our room was on the third floor and had everything we required, good bed, bathrobes, iron and board.We heard no noise from the street below and slept with the side window open ( much fresher than a/c).
The breakfasts were delicious as was the afternoon tea- forget about your diet!
We would love to return here as everthing was perfect.

  • This TripAdvisor Member:
    • Liked — Position. Friendly staff and owner
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariamerritt's Summary
Date of Stay: October 2007
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 65+
Member since: 02 March 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, Girlfriend getaway, Great pool scene, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: £89 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Francis Malbone House

( 5-9 of 63 )
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Francis Malbone House Address

392 Thames St., Newport, RI 02840