This is the second time I have stayed at the Aqua Palms. Both times we stayed in a Diamondhead View room with a balcony. The rooms were clean, spacious, and comfortable. They had a safe, closet, ironing board/iron, fridge and microwave (making it convenient to bring leftovers back from dinner).
The first time my mom and I stayed for one night before our cruise and two nights after. At that time they had complimentary Hawaiian sweet rolls and fruit for breakfast.
This time my husband and I stayed for almost a week after our cruise. We booked a package through the website that included a rental car, parking, and free breakfast each day. It was a phenomenal deal!
The location is terrific--it is directly across the street from the Hilton Hawaiian Village. A five minute walk behind the Hilton and you are on the beach (all of the beach is public) or can go to the Duke Kahanamoku Lagoon. Fort DeRussy Park is a few minutes away by walking. We walked further, but easily, to Waikiki Beach and along the shops of Luxury Row. Ala Moana Blvd. is very busy, but it was not noisy on our balcony or inside our room. The crowds at Waikiki Beach are not for us, so we are glad that we were not right in the heart of Waikiki Beach. We had everything available to us from our location and it was much more peaceful.
The pool is a little small and we only used it on our last day, but when you are in Hawaii just 5 minutes from beautiful beaches this was not an issue.
We had a very late flight so we requested the possibility of having a late check-out. We had to come back to speak with the manager about this. When we did, the manager seemed to have been dealing with a demanding guest (it was New Year's weekend and the person wanted additional rooms for additional days, and was upset that the manager did not have any available). At first the manager seemed unsure if he could accommodate us. When my husband elaborated about our stay and how I was a return guest, the manager was more at ease that we were happy and satisfied guests. Although he could not let us stay as long as we had hoped, he did extend our time by a few hours for which we were grateful.
Before booking this trip, I reviewed other hotels and well as this one since it had been 4 years since the last time I had stayed at Aqua Palms. There were mixed reviews about the hotel, but none that swayed me to go elsewhere. I don't know why people are so negative about the hotel--it is very nice and in a great location and well-maintained. Sure, it is not a "luxury" hotel, but the furnishings are tasteful, fresh, and clean. The Aqua Palms is very comfortable and way more than adequate for someplace to sleep and recharge for the next day. The value is excellent, and I guarantee that our vacation experience would not have been any better had we stayed across the street for twice as much money.
I would return in a heartbeat to Aqua Palms. (Also the manager told us that they have special rates for returning guests, but you have to contact the hotel directly for confirmation.)
Some rooms have balconies, some do not...I'd splurge on a Diamondhead View with a balcony!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 July 2012
Report response as inappropriate
What a wonderful review!
I'm delighted to see that you are a returnee and enjoyed your stay with us both times!
Yes, you are correct, if you contact me directly for a return visit I will definitely make sure that you are well taken care of!
All of the staff and mangement hope that you will be returning to see us again in the near future!
Me ke Aloha Pumehana,
With Warmest Aloha,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC