I was actually quite excited to stay at the New Otani. I've logged over 100 hotel nights in Honolulu at most of the major hotels. This was a business trip that was booked only 2 weeks in advance during the summer, so reservation pickings were a bit slim. It was here or the Ohana East. I chose here.
San Souci beach is one of the best beaches on the south shore, and I have always enjoyed sunset dinners at the Hau Tree Lanai, so I thought it was time to check the hotel out. The lobby is dated, but I had read online that they just completed renovating most of the rooms. I booked a Diamond Head view room. Maybe if they would have given me the room I booked, this would have been a different review.
Instead, I was "upgraded" to a 1 bedroom in the Diamond Head wing. There are 2 wings to the hotel. The main hotel is a 10ish story high-rise, the Diamond Head wing is a 3 story walk-up. I was told the hotel was completely booked and I had what I reserved a park"ing lot" view. It's not an upgrade just because it's bigger. If you ask for a house in Beverly Hills I don't think the real estate agent would consider a bigger house in Receda an upgrade (thanks Karate Kid for the LA geography lesson). The desk clerk said they would call tomorrow and let me know if they could move me to the main hotel the 2nd night. Never got a call back.
The check-in clerk asked the bell clerk to show me to my room. He stepped out onto the front and pointed to the 3rd floor. No ask if I needed help lugging the luggage up the 3 flights of narrow stairs, nothing.
The room was big, that's for certain. It's also very dated. If I would have paid about $100 a night less, I would have expected this level of decor, but for the same price as the beachfront hotel, I got a big, old, space overlooking the parking lot. The room is officially a 1 bedroom suite. It had a sitting area with 2 twin daybeds which were uncomfortable to sit on and felt like they would be equally uncomfortable to sleep on. There is also a large table over in the corner taking up space.
The kitchenette was actually just a wetbar, refrigerator, and microwave. The bathroom is 2 rooms that cover the entire width of the suite. Everything in the room is dated. Carpet was clean though. It is a large space with no functional purpose.
The televisions and TV system was terrible. Channel changing would lag and the picture was not formatted for the screen. The televisions were too small for such a large space.
The bed was fairly comfortable, but the headboard was loose, so every time I moved, it shook up against the wall.
Hot and cold water were hard to manage in the shower. It is a 2 knob system that requires some precise tuning to get the temperature manageable.
Overall, a pretty disappointing visit. I am glad it just lasted only 2 nights. On checkout, the clerk didn't ask how my stay was or really acknowledge anything other than the fact I was leaving.
I really wish this would have turned out better. I was looking forward to finding something away from the crowds of Waikiki.
Main hotel, main hotel, main hotel, main hotel
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC