This was our second time staying at the Ohana East, and we chose to stay here again due to our satisfactory stay previously, its location in Waikiki. We again arrived at the hotel, and were allowed to check-in early. This time around, we booked a 'Standard' room, and a specific room assigned to us wasn't ready, so we were given a 'City View' room instead, at no additional charge.
Our room overlooked Kaiulani Ave, allowing us to view the mountains to the north, partial ocean and things taking place along Kaiulani Ave. What makes me give a lower rating this time, is because the rooms need a serious renovation. I know the economy is not good right now, and many hotels don't have the extra funds to do an overhaul, but the furniture is outdated; the bed was way too firm; the pillows were too firm; the carpet is old and had a few stains; the TV set is old and not a flat panel as some other hotels now have.
The hotel offers free internet, which we appreciated, but we could not leave the laptop on with the internet (unattended/unused) for a period of time, without having to re-log onto their internet service. I don't know if it's their policy, but we'd have to spend a few minutes logging on due to some type of issue, which had nothing to do with our computer. It would have been nice to just click on our browser, and have it available within seconds.
Also, this hotel does not allow smoking anywhere on the property, but guests on numerous floors near our room, decided they would smoke anyway, whether it was inside of their room (probably in the bathroom) or on their lanais. A few times we could not enjoy sitting on the lanai or just having the lanai's sliding glass door open for fresh air, because some other guests were smoking, and the smoke odor would come inside of our room. I also assume someone was smoking inside of their bathroom (to avoid triggering the smoke detectors in the room), because the smoke was once strongest inside of our bathroom, and there's a vent above the shower which I assume is connected to other units adjacent, below or above us, where smoke came through. I don't have a problem with anyone smoking, but when a hotel establishment forbids it anywhere on the property, and people decide to break the rule, it's infringing not only on my (and others') right to a smoke-free hotel stay, it also causes other non-smokers to have to smell and/or breathe the smoke.... there are 'No Smoking' signs all over the place (and room doors). I did make this information known to the front desk, and they did seem concerned about it, and would do whatever they could to locate the guests breaking the rule.
Other than what I wrote above, I'd still stay at the Ohana East again in the future, since it's in a great location (walking distance to many stores, restaurants, rental car agencies, beach, bus stops, trolley stops) and their staff is very friendly and willing to help when asked.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC