When we booked this hotel we were under the impression that it had a 5* rating, however since our visit the Guest Relations Manager corrected me and says it's ranked as 4*. The hotel is situated right on the beach and is about a 30-40 min walk away from Malia & Stallis. First impressions are good, the outside areas/gardens are lovely very clean and well kept. We had a room facing the beach with a wonderful view of the beach and beach bar. The room was spacious and kept very clean by the daily maid service. One criticism is the A.C. units in the guest rooms, reception and restaurant are insufficient, every where is hot and it's only June, heaven knows what it's gonna be like in July/August? There are plenty of sunbeds to choose from, either around the pool, on the grass areas or at the beach.
There were very few British guests, mostly German, Russian, French e.t.c., we were treated no different from the other nationalities. It's not a place for teenagers or partying couples, there were a few children but not too many.
The staff all seemed very friendly and helpful, some were a little over enthusiastic in the restaurant at times, we went up for desert and came back to find our table cleared and being laid for someone else to use! The bar staff were very attentative and tried to remember your room number and preferred drink before you asked.
We booked and paid for All-Inclusive but some food/drink they will charge you for, so check first before you order! There is plenty to eat at breakfast, lunch and evening meal, but nothing seems to be in order, the food is scattered around and you are forever searching for stuff. They don't replenish the empty dishes quickly enough and you have to constantly ask them to re-fill.
You don't eat in the main restaurant at lunch time, there is an undercover bar near the pool which serves a buffet style lunch. We arrived at 3.30pm on our first day and asked if we could eat and we were told no - we are finished, although the opening times state they are open 1.00 - 4.30pm? We were directed to the Beach Bar who offered us two very sad looking cheese rolls and a cheese toast (my husband is allergic to cheese) so we had to wait till 6pm when the main restaurant started!
Our biggest criticism was the evening entertainment. The animation team consisted of 5 young people of different nationalities. They didn't bother you during the day, infact you hardly ever saw them, most guests seemed to just want to chill out in the sun. We only saw one professional act on the first day, there were two blokes singing accompanying themselves with guitar and organ - not too bad listen to. The rest of the holiday evening entertainment was seemingly produced and acted out by the animation team - it was diabolical. We have witnessed some bad evening entertainment on past holidays but we can safely say this was the worst ever!!! We hired a quad bike for 6 days and it came into great use in the evenings just to get away from the entertainment!
We wouldn't go back to this hotel again, but then we never go back to the same one more than once, we like to experience other countries/hotels. If a few of the problems were ironed out that we mentioned above then I can't see why this hotel in the future could not be awarded 5 stars!
- Also Known As:
- Cretan Malia Park Hotel Malia
- Cretan Malia Park Hotel
- Cretan Hotel Malia
- Cretan Malia Park Crete
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