We were laid over in Barbados for a day and Air Canada put us at the Casa Grande. We were the only guests at the hotel. Upon arrival it took the front desk staff about 15 minutes per guest to book them into the room using the computer. It was almost like they didn't have any experience with the software program.
Finally got to my room. It was extremely moldy smelling. My friend had the room beside me, which had the same must smell, but not quite as strong. We were assuming that it may have been from a leak which we noticed outside my room. The rooms were beautiful and looked over their centre pool area. The bathrooms are equipped with modern jacuzzi-style with built-in water massage systems. This was quite impressive. The meal that was provided on behalf of Air Canada was even worse that what you get on the airplane. In the morning, I got to the what looked like a cafeteria, a bit late, and was only able to get a coffee. Nothing else was even available, even if I had paid for it.
Overall my stay would have been acceptable except for the fact that when I went to the airport the next morning I opened my passport wallet only to find that ALL my Barbados money that I kept for my next trip had been stolen. The rooms had keyless entry and my doors were locked at all times. I had been out the evening before and my friend and I stayed by the pool in the morning before we departed the hotel. With the keyless entry, I can't see how anyone except for hotel staff could enter the rooms. My friend also mentioned to me before I noticed my money was missing that she thought someone had been in her room as her TV was turned off and she had left the room with it on. As we were the only guests in the hotel, and we were leaving at 11:00 a.m. by bus to take us ALL to the airport, there is no reason for anyone to be in our rooms before we checked out.
I called the hotel from the Airport and I sent a letter to Air Canada, and nothing was done. The amount that was stolen was equivalent to approximately $150 Cdn. I would never stay at this hotel again because I could never believe that it wasn' t the staff that entered my room.
It's really too bad. This hotel has a lot of potential. I would have preferred that Air Canada had permitted us to go back to the hotel we stayed in before our stayover. My hotel was only 2 star hotel where there was no security per say, and I felt very safe and have never had anything stolen from my room.
- Also Known As:
- Casa Grande Airport Hotel Barbados/Saint Philip Parish
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