We agree with all the positive reviews of this hotel. It was a highlight on a 3 week road trip through Europe, staying predominantly at 5 star hotels/resorts (for frame of reference). Service was overall very good, although we had a couple encounters with one rather brash front desk lady when asking for help with directions and boat schedules. Restaurants had amazing food, service and views. Location was perfect, and we rather enjoyed not being in Bellagio but having a view of it's twinkling lights across the lake at night. We did not use the pool/spa however, so can't comment.
We really loved our room as well. At first I was disappointed, since we had not booked a lake view room. However, the garden view room turned out to be a gem, and a much better value. The king room was spacious enough for two people (european standards) with luxurious touches - although the bathroom was dated. The view of the grounds and mountains was gorgeous, and as a bonus, no road noise (which is an apparent downside of the lake view rooms). Very quiet room. I'd stand on the balcony in the mornings, take in the view and listen to the birds. We were really only in our room to sleep, and enjoyed lake views all day/evening/night from the restaurant, terraces and touring around. Never felt like I missed the lake view from my room.
Overall, a truly "grand" hotel on the lake, with easy access to attractions. Worth the cost of the garden view room. We didn't feel it was necessary to splurge on a lake view room here. Will likely opt for a garden room on our next visit.
If you don't want to pay the markup for a room with a view, the garden view room is a great choi...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 June 2012
Dear Mrs Tania,
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first of all we would like to thank you for your wonderful review about the Grand Hotel Tremezzo!
We truly appreciated your nice words and we are sure that all our Staff will be highly motivated knowing that they made a good job in making your stay with us the highlight of your trip across Europe.
We are also very happy that you enjoyed your Park View Room: its tranquil setting, facing the greenery of the lush secular park, is really ideal for enjoyment of nature’s peace and quiet!
Please accept all our apologies for the negative experience you had with one of the front desk lady, we already gave to the whole team this feedback and we can assure that this won't never happen again.
We really hope you will be back to Tremezzo very soon so that you will have the chance to enjoy also our pools and our spa. We will make your second experience with us even better and more unforgettable!
In the meantime I send you all our best regards from all the Grand Hotel Tremezzo team,
Valentina De Santis
Grand Hotel Tremezzo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC