We've just returned from this hotel and to be honest after reading the previous reviews I was quite apprehensive. When we arrived we were given a tiny room in the basement with bars on the window - there wasn't even room to walk around the bed! I went straight to reception to change rooms - I think they probably expected it as there was no quibble about changing and we ended up in room 504 on the side of the hotel but still with a view of the lake. Many other people were also not happy with their rooms.
The good bits: Great location with easy access to other parts of the lake - the ferry dock is right outside the hotel and for 15 Euros you can get a day ticket to hop on and off to go to Bellaggio, Varrena and Menaggio all of which are lovely. The food was fine with plenty of choice - Pizza and pasta station, grill area with freshly cooked fish and meat, salad area and then an area which always had sliced meat in gravy and overdone veg - I think this is their way of catering for the Brits! Wine served with meals was drinkable and coffee from the machine was excellent. The terrace at both the pool area and the main hotel are nice places to sit and have a drink although the pool bar stops only serves beer and wine and stops all inclusive service at 9.00pm. We were quite happy to pay for drinks after this time and a glass of wine was only 2.50
The bad bits: Bar service is awful with long queues and only one member of staff who was rushed off her feet. Mixers like coke etc always seemed flat. I think this is a ploy so all inclusive guests don't get to drink much! The bar itself is like a corridor and not nice at all.
Reception staff seem a bit miserable but I think it's the constant queue of guest complaints they have to deal with!
Highlights:Trip on the Bernina Railway into Switzerland was excellent - we did the hotel trip for 51 Euros. We also hired a speedboat and had a great few hours going around the lake. We hired from AC boat rentals in Menaggio who delivered the boat right outside the hotel.
To sum up I think this hotel offers good value for money for the all inclusive package but I probably wouldn't stay here again. I think the hotel has great potential but need managing properly.
- Also Known As:
- Britannia Excelsior Hotel
- Britannia Excelsior
- Hotel Britannia Excelsior Cadenabbia
- Grand Hotel Britannia Excelsior Lake Como/Cadenabbia Di Griante, Italy
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