This place is absolute dog hole do not stay at this poor excuse for a hotel.
When we arrived very late at night the first thing we encounted was a bar person with a very strange personality, who was quite frankly not right in the head. The receptionist described him as mucho loco, which was an understatement.
We went to our two rooms to find a bedroom with two single beds and a L shaped sofa for 4 of us with no bed covers or pillars for us to use. We shoved the sofa together and made the best of it that night. We complained to the receptionist in the morning and got them to sort out the covers.
First morning round the pool was like running the gauntlet trying to get a sunbed and for us. If you do not get the sunbed and towels laid out by 8am, you have no chance. Our eldest daughter, who is 17, was then greeted by a greasy slimy 40ish year old man, who was trying to charm her. Asking where she got her eyes from and just being a dirty, sleazy old man.
The entertainment round the pool and bar area was an absolute joke. It was run by a bloke who liked to be too touchy feely with the kids and not in a good way, needless to say we did not partake in any of the activities.
At this point all we wanted to do was to go home, but here we go to the bits I was really unhappy about.
During our stay we spent most of the time at the beach which was fantastic. The times we went to the pool it turned all the swimming costumes, shorts, armbands, caps and floats to a yellow green colour.
We contacted Thomsons via text and asked them to call us to discuss the issues about the pools and the damage it’s had caused. We were made to feel that we was lying and making it up. We tried to address the issue with the Thomsons rep at the hotel in the reception. All 7 of us lined up and showed them what the pool had done to our clothes. The rep said she had never seen anything like it before and asked the reception staff to have a look. The reception staff was arrogant and rude and said the pool was fine and it was due to sun damage and that we was lying also. We told the reception staff to get a white t-shirt and to dip it in the pool and let it dry and to see what colour it turns. They refused to do this simple test, so I guess that speaks for its self.
We were also awaking the early hours the next morning to be greeted by a plague of cockroaches running all over our bed, it reminded me of Joe’s apartment, if you have ever seen the film. I killed the ones I could and went down to reception to complain. They offered me a free complimentary can of bug spray. I then contacted Thomson’s to be told that it was perfectly normal and to be expected. They also said that we have spiders in our country and that it’s just one of those things. We told them that if we have 30-40 spiders in our house then we would call rent-a-kill if that was the case.
We confronted the Thomson’s rep around the pool and made sure everyone heard our complaints about the cockroaches, pool and job lot. We told her in no uncertain terms that we wanted it sorting before she left our hotel, either putting right or a flight home. She said that there were no flights but she would speak to the hotel and let us know what she could do. We waited until 12:30 and I went down to reception to find out that she had left and nothing had been sorted, so we left the hotel fuming. I contacted Thomson’s and let them know what I thought of them abandoning us in this hell hole bug ridden squallow of a hotel. I was told that they could not do anything so we would have to wait until the rep came back to the hotel at 7pm. We found the travel rep later that day and aired all our issues and frustrations and annoyance about how we had felt abandoned and that nothing had been sorted in reception. The long and short of it is that we would have to contact the after travel team when we got home.
One more complaint about this dump is the timeshare touts everywhere trying to collar you at every possible opportunity. Restaurant owners bug the life out of you and the food and drink costs are extortionate. The noise level is ridiculous from the clubs down the bottom of the hill and goes on to 5am.
STAY CLEAR OF THIS PLACE AT ALL COSTS!!!!!
Save your money and stay at home, you will thank me for this!!!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC