I have just returned home from a one week, half board stay in the Colina Mar with my husband. It was a last minute booking with Thomson. I checked the Thomson reviews as well as this site, and on balance, decided it would be an ideal place for our break. Puerto Rico is described as picturesque but we found it over developed, haphazard and quite ugly (having said that, the views from the Colina Mar down to PR at night is quite pretty with all the lights!). There are timeshare touts all over and some can be aggressive - be aware that even if they tell you they are working for the tourist office and not a timeshare, they are all the same! Just smile politely, say no thanks and keep walking. Do not engage in any conversation!
We arrived late into the evening, and did not feel particularly welcomed at the reception desk by the gentleman who eventually broke off his very loud telephone conversation long enough to give us a key.
The buffet was about to be cleared away for the night when we arrived at the restaurant, so there was very little choice and what was left was dried up. We were also told off by one of the staff for inadvertantly sitting in the a la carte area (this is denoted by the blue table cloths as opposed to the cream ones, just so you know).
The restaurant area is more akin to a school canteen, please do not expect any finesse or care from the staff, or any culinary delights from the food. Breakfast is fairly good value, cheeses, meats and breads as well as the more traditional hot fayre. The evening menu is limited, over the week we saw chips with everything, there were also chicken nuggets at every sitting (including breakfast). Other items included five different versions of the same salad, sprouts and broccoli in a cheese sauce (random), roasted meat including chicken and pork, fish steaks, soup, jacket potatos, tinned carrots, fresh kebabs one night were actually a treat and we both enjoyed those. Desserts were a treat of a different sort altogether, most nights it was a case of 'what is it?' though the ice cream was lovely. Every night we were faced with a pink dessert that may have aspired to angel delight? Who knows. My husband and I are well travelled as I work in the industry and we are absolutely not fussy eaters, we'll give pretty much anything a go, but the food quality here is very poor indeed.
The staff are not waiters/waitresses, the only night we were treated as diners in a restaurant and offered any courtesy was the night the manager made a spot visit. Other than that, it was as if we were in the way of them getting the plates away. Some service training is desperately needed.
The apartment we had was basic, outdated in decor but very clean and I can only applaud the cleaning staff who clearly had a pride in their work sadly missing from practically everyone else on site. The shower was better than ours at home for power and water temperature! The bathroom let the apartment down, I would not have sat down in the bath, and the window catch was broken so tended to blow open at odd times. The kitchen area was well equipped, we stocked up the fridge from the local supermarket for our lunches, if you were to go self catering you would have everything you needed to make simple meals.
You will need to bring a towel for the pool as non are provided. We were cold at night but were given extra blankets when we asked for them.
There are two pools, if you want a quiet sunbathing day, head for the smaller one, the area around the larger one is a bit of a thoroughfare.
The whole complex is very clean and the pools are cleaned daily.
The rooms are all on different levels, and it can be a bit confusing to start with, all rooms have a sea view (some more of a side view than others), the higher the room the better the view, if you want a quiet room ask for a high room away from the main pool as it is next to the bar. The shop on site is well stocked but the Europa centre is only five minutes walk away and there is a good supermarket with a bakery on the lower level in there - mind the timeshare touts at both entrances.
Top places to go - Mogan is lovely, but don't go on a friday which is market day. Take the water taxi from Puerto Rico to make a day of it (takes half an hour, same as the bus but prettier). Palmitos Park is well worth a visit, a real surprise in the mountains, you can take a bus to get there.
Overall, if you are self catering, and you like the typical Canaries 'shopping centres' for eating, drinking and entertainment, then Puerto Rico and the Colina Mar may well be for you. If you want to go half board, or all inclusive and you expect a hotel level of service and quality, with a rich programme of evening entertainment, you will be disappointed - choose somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC