My experience with this hotel was quite terrible. From what I have read here, I am not the only one. I agree with the people saying that the receptionists were quite rude and there is a risk they would lose your passport at the reception.
According to guidelines, I am going to share my experience, making an incredible effort to keep myself from the use of profanity or insults (people should really know about this hotel). When I arrived at the hotel, the receptionists were very rude, especially Svetlana, whose I name appears in other reviews as well. I booked a room with sea view and with a king size bed, and I got a room with dirt view and twin beds. That's for starters. Parking you have to pay for, unless you want to park your car in the wheat fields.
Internet was on and off, and very slow. Air conditioning in the rooms was not working, nor was the hot water all the time. The hotel personnel is untrained, so the services are quite poor. Food is of the cheapest kind, and looked like it was cooked a week before and just reheated. Glasses are always dirty in this hotel.
The location of this hotel is at the end of the promenade, but near the train station, where you can catch a train to Barcelona for 3,50. In terms of entertaining and adventure, this hotel is practically non existent. I personally spent my money to different hotels, which had much better services and facilities in the area.
The pool had very cold water and it's quite small, especially if you have to share it with a few loud kids.
I wouldn't recommend this hotel to nobody, and please know I am not speaking in anger, this is the plain truth. I have seen better accomodations at 1star hotels. I really don't kknow what urged some poeple to leave positive comments about this hotel. It may seem like it has 3 stars and meets the requirements, but NOT REALLY, not by a long shot.
Mostly, the guests are elderly and don't seem to mind, but for me was an outrageous experience. And my standards are not that high...
Don't expect any customer service..., they'll be acting like they're doing you a favour when taking your money.
The only thing that I liked about this hotel was the fact that was close to other hotels with better facilities and services.
The one thing I disliked the most was the fact that anybody could hear 4 rooms to the right and 4 rooms to the left, so nobody could really sleep confortably. And the second worst thing was the fact that the air conditioning was turned off by the hotel, while having guests.
Hope I helped with your vacation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC