Came here for a Christmas break Decemeber 2011. Large tour group came here arriving a little late but the booking in could and should have been a lot smoother as the owner /chef Roland was one person who did it his way.... ONLY. Rooms were allocated to people by him with total disregard to the tour leader and room lists, on an ad- hoc basis with complete disregard to their physical capabilities. Some rooms were ok in the main building, some in an annex just behind the main building, again ok, but others were in annexs some 300-400metres away and when people have difficulty with mobilty issues and the roads were icy it was a recipe for disaster. Part of the group although they had paid for on-suite facilties were dumped in a nearby pension run by a little old lady with no connections with the hotel but happy for the business!!The rooms were great but 6 people sharing 1x bathroom/toilet is no fun for 3 nights.They were offered alternative rooms at another pension 1.5km away great for the group who were going on excursions/meals etc etc.. no option whatsoever.
Meals at the hotel were ok no choice on the first night and the family group of vegetarians (3) were never offered any protein based food until they asked for fish, otherwise it was potatos, cabbage rice for them.Breakfasts were actualy quite good varied assortment of cheese, meats, breads, juice etc everything you want on continental style breakfast tables, including eggs.When tasked the owner prepared a variety of dishes for the Christmas dinner, turkey, duck,beef choices which were well cooked and presented in my opinion. Service in the dining room was very slow but this was not due to lack of effort by the overworked staff. They worked very hard but it was obvious the hotel was seriously overbooked with another coach group of about 60 (Dutch) also staying/eating here and there just was not enough staff to deal with those and other guests staying at the hotel/ visiting to just eat etc.
The location of the hotel is fantastic right in the picturesque valleys of the Black Forest and not far from many places popular with the tourists. Christmas was almost an aside event here the owner had no preparations for the celebration the room was decorated that was it!! No music no entertainment, the tour manager managed to get some decent CD's and got people up and dancing, enjoying themselves otherwise the event might have been missed by all completely.
Overall I would come back to this hotel but on a walking type holiday but not for a special occasion type visit, like Christmas.Others in th group had a similar opinion.