I stayed at this hotel in 2010 and it was amazing, blown away, so much so that I was happy to spend an extra £200 per person each in June 2011 to visit the hotel again.
The change since last year was amazing. I went all inclusive and the food was repetitive, geared towards the Germans and French. The cocktails last year were all the popular ones and lovely but this year they were disgusting and undrinkable, every cocktail contained Raki – obviously so that people wouldn’t want them, a cost saving exercise!
Beach towels - this year you had to leave a deposit and you were given a slip to collect your towels and then another slip to get your next set of towels and then you had to collect another slip when you handed the towels back in. I handed my towels in at the canteen where I was meant to but the lady was busy and I had to go back twice more to finally get my slip but at the end of the day I couldn’t find the slip and so the reception wouldn’t give me my deposit back. The receptionist was rude so I asked to speak to the Duty Manager and he was rude and both said that I couldn’t have money back as I had lost my slip. I was furious!! I’ve come on holiday, paid over the odds and had, compared to last year, had a really poor holiday and service and now to add insult to injury they want to keep my 3o Euros!! I got the Duty Manager back and said as they wasn’t giving me my money back I’ll take two towels but they didn’t want to give me my money back or two towels – I was furious!!! I said to the Manager that the hotel had changed since last year and now it was all about the money, he’s answer amazed me!! He agreed that the place had changed but asked me what I wanted him to do about it!! I came on holiday for a break and not to have to remember pieces of poxy paper to hand in and out for bloody towels!! The system was a joke!!
No evening entertainment what so ever!! Not geared towards the English in anyway, spot the English person. Drinks were appalling unless you were paying (over the odds). The amazing beach café was no longer there as I was told that they had removed some beach loungers and the glass wall around the café along with the shaded roof as the Government charged them for that; in the heat you will fry believe me!
In the restaurant you are limited to three drinks. I was on medication and very thirsty, after three small glasses of diet Coke the waiter just ignored my request for more. The area around the children’s pool is shabby with weeds and rusty sun beds.
All in all the change from 2010 was obvious, gone were the friendly helpful staff and in were the moody, unhelpful employees, and I would like to note that the staff were the same people from the year before but clearly not happy!!
I could go on about how they restricted the air-con and lighting or mention the disgusting filthy toilets in reception but what’s the point; they clearly were not one bit interested in what I had to say. One thing that I would like to mention is that the infinity pool was FILTHY!!! It had a green scum\slime around it which I complained about and was told that it was cleaned every day. I monitored this and can say that it was not!!
Sunbeds - get up at 8am and put your towel on a sunbed otherwise forget it. Some German\French put their towels on the sunbed and then leave it like that all day and if you move it and use the sunbed expect to be shouted at!! So the sunbeds are left unused all day if you dare not move the towels!
I had the best holiday there in 2010 and saved like mad to treat my mother to a holiday there and I really regret it. The staff were rude and unhelpful, the food although fresh was tasteless and the cocktails undrinkable. Dirty common areas and for the price I paid I’d expected more. My advice, if you’re British save your money go elsewhere!!! I’ve paid a lot less for a lot better!!
So amazingly disappointed but more so by the reaction from the Manager’s there who shifted blame between each other and did not want to deal with my issues preferring to tell me they were busy or what did I expect them to do. Really disappointed. Hotel is obviously struggling financially and it shows. I’m not a moaner and say it as it is. We all work hard for our money and I would categorically not recommend this hotel.
Ask for a street facing room high up for a quiet nights sleep
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC