My husband and I stayed here April 13 - 17 and were very pleased with the service and accomodations. The staff were friendly and accomodating, greeting us often and cheerfully throughout the hotel. We had a beautiful oceanfront room which was both clean and attractive. The mattress was excellent and we even had a small balcony overlooking the pool. We tried the Italian restaurant for dessert and the bar for lunch and drinks. Another night we had a wonderful meal downstairs at Ruth Chris Steakhouse. Even though the food was expensive, it was no more than I would expect at a first class hotel on the ocean. The location is convenient and we were not bothered at all by the airport nearby. I would highly recommend this hotel!

We stayed for an extended weekend as part of a conference/vacation. The pool and grounds were lovely, and the rooms clean and pleasant (if a little small). We were treated well by the staff overall, though some were a little young and inattentive.

The pool is gorgeous -- great for kids who enjoy swimming. The beach is lovely as well, and security is quite good. We felt that we could relax and enjoy our time there.

We only ate at the restaurant near the beach. The snacks were overpriced and only so-so, though the meals were pretty good and not too expensive. The drinks were expensive and weak, and even the bottled water and sodas were overpriced. Once the conference ended, we felt a bit isolated from shopping -- the shelves at the store across the street were 1/2 empty, and there were only a few fastfood places otherwise.

I would recommend going 2 blocks, past the SJ Hotel and Casino, to Gelato Piu for meals and snacks.

Subject: San Juan
Location: San Juan, Puerto Rico, Caribbean, North America
Title: Intercontinental, Schmintercontinental - don't deal with them!
ID#: 14870951

We didn't actually stay there, but had a problem with a cancelled reservation. They've been giving me the run around for a couple of months and have charged my credit card nearly $900 for three rooms. They give me a song-and-dance, then don't follow through. They don't return phone calls, and pass the buck to another manager. I will be contacting corporate next, then if that doesn't work, the Better Business Bureau, and other consumer advocates, along with the tourism bureaus in San Juan. I will not stay at that particular hotel at any cost. If corporates don't help me, I will swear off any Intercontinental hotels, or any hotels affiliated with them. Too many other very nice hotels, large and small, to recommend this place that won't even try to resolve a matter without threats. Go somewhere else!!! If you stay and have a problem, I would venture to say it would not be resolved by their local management!

The service at this hotel is phenomenal. Every time you call and ask for something (e.g. extra shampoo, toothpaste, etc.) they not only bring it right up, they call your room to make sure you received the item and it is exactly what you wanted. I was very impressed!