I stayed at the Intercontinental about 6 or 7 times. I always get a ocean view room on a high floor. The view is great and the room is clean. The balconies are very small. The staff is very polite and helpful. The hotel is situated on the best beach for visitors to P.R. My problem is with the corporation. For all my stays at this location never did I recieve any discounts for future stays. Not much to do in the area compared to old San Juan and Condado. Cabs are twent dollars to Old San Juan. I do recomend this hotel for first timers to Isla Verde.

This is my second time staying at the Intercontinental. My family and I stayed there last year. I wrote a positive review about the first time there and things have not changed. We had first planned on staying at the El San Juan this time, but thankfully changed our plans. On our return to the Intercontinental, we saw familiar faces...Bellmen, doormen, front desk, concierge, bar tenders, security, waiters and waitresses and a few managers. They are still friendly, courteous, helpful and pleasant. Ivan the doorman, Andy the bellman, Pablo the front desk manager--all awesome. They remembered us from last year and because of them we will return. The buffet breakfast is delicious and fresh. The rooms are clean and the pool is clean and beautiful. Pool staff are helpful. The airplanes are not a big deal. If the pool bar is a little weak with their drinks, just ask for another one. If you let them know they won't be offended. The only thing I did not like is how certain guests were treated a little more special by management. A lot of brown nosing going on. Its probably the best Hotel in Isla Verde.

The InterContinental San Juan Resort is a great place to stay. Although I would not recommend to spent your whole vacation there because in PR there is plenty to see. They have a great gym, wonderful spa - ( I actually had the best massage of my life there) and a good steakhouse. It's not far from Old San Juan or the airport.
The rooms are clean and the staff is very helpful.
I have not complaints.

My husband and I stayed here April 13 - 17 and were very pleased with the service and accomodations. The staff were friendly and accomodating, greeting us often and cheerfully throughout the hotel. We had a beautiful oceanfront room which was both clean and attractive. The mattress was excellent and we even had a small balcony overlooking the pool. We tried the Italian restaurant for dessert and the bar for lunch and drinks. Another night we had a wonderful meal downstairs at Ruth Chris Steakhouse. Even though the food was expensive, it was no more than I would expect at a first class hotel on the ocean. The location is convenient and we were not bothered at all by the airport nearby. I would highly recommend this hotel!