We stayed on the 8th floor Ocean and Poolview and were a little blocked by the trees (for Poolview) ,none the less, it was very nice. The entire staff was attentive and we never had to open the doors when coming into the hotel or leaving. The staff would smile and acknowledge us everytime.
Even though we bid through Priceline the front staff still treated us professionally and even upgraded the room to oceanview. Our check in time was very fast without any bumps. When we called for our bags to be brought up they arrived within minutes. I thought it was a joke because of how quick they arrived. The bellperson introduced himself and gave us some tips on our rooms and the area in general.
The room was equipped with a refrigerator, flat screen tv, and a very comfortable bed. As others have mentioned, make a visit to the small market across the street or the Walgreen's and stock up on items that will save you from some of the ridiculous prices by the pool. Why not save your money for other things? Definitely give the restaurant down stairs "MOMOYAMA". It was excellent and for a couple our total was around $70 tip included, so worth it.
I did incur one problem and didn't get help from ANYONE which is why I didn't rate this hotel higher. I attempted to take money out of the ATM located in the hotel casino. The first attempt was for $200 and it said "Sorry, we're unable to complete your transaction." So, I tried for $100 and received the same response. Knowing I had money in my account I checked my account online and it shows the withdrawals???? I spoke to the night manager at the casino and he said that the problem with the ATM happens sometimes(the ATM ran out of money) and that I would be credited. They refer me to the bank that owns the ATM and they tell me, "We can't help you out cause your not one of our customers."
I check my bank account two business days later and the charges are still there.
I speak with the front office Manager at the hotel and tell him the above and once again I'm told it's not there ATM so he can't help me. Why would this hotel keep an ATM with this problem????
After a call to my bank and putting in a dispute, MY BANK took care of the issue immediately after their dispute division contacted the ATM bank. MY money was credited back to me.
Take care of "problems" that are continuous to customers and this hotel would have received 4.5 rating from me because overall we had a good time.

11 of us girls stayed at the InterContinental Hotel for a bachelorette weekend. We all enjoyed our stay except for dealing with one of their employees, Barbara, who works at the Concierge desk. Stay away from her! She was NOT helpful, was extremely RUDE, and had a major attitude problem towards us as a few of the girls tried to check in (their vouchers were left at the Concierge desk as a few of the girls checked in a day or 2 later). We complained to the manager explaining how rude, and unhelpful she was; we are their hotel guests and spending A LOT of money to stay there; there was no need to deal with this kind of service! Jhazil, at the Concierge desk, was extremely helpful and recommended great clubs, restaurants, and bars to go to in Old San Juan (OSJ). Look for her to help you!

Overall, our stay at the hotel was good. Small, comfy beds, and clean rooms and bathrooms. We asked for a late check out for 4pm and they gave it to us for free of charge (normally $75 for late afternoon check-out)! The cafe on the beach was great too - order the chicken tortilla wrap; it's delicious!

The hotel is close to Walgreens, an ATM, ESJ Hotel, and the Ritz. Too bad it's far away from OSJ, but it's a close drive at least.

We can't wait to go back to PR next year!

I stayed at the Intercontinental about 6 or 7 times. I always get a ocean view room on a high floor. The view is great and the room is clean. The balconies are very small. The staff is very polite and helpful. The hotel is situated on the best beach for visitors to P.R. My problem is with the corporation. For all my stays at this location never did I recieve any discounts for future stays. Not much to do in the area compared to old San Juan and Condado. Cabs are twent dollars to Old San Juan. I do recomend this hotel for first timers to Isla Verde.

This is my second time staying at the Intercontinental. My family and I stayed there last year. I wrote a positive review about the first time there and things have not changed. We had first planned on staying at the El San Juan this time, but thankfully changed our plans. On our return to the Intercontinental, we saw familiar faces...Bellmen, doormen, front desk, concierge, bar tenders, security, waiters and waitresses and a few managers. They are still friendly, courteous, helpful and pleasant. Ivan the doorman, Andy the bellman, Pablo the front desk manager--all awesome. They remembered us from last year and because of them we will return. The buffet breakfast is delicious and fresh. The rooms are clean and the pool is clean and beautiful. Pool staff are helpful. The airplanes are not a big deal. If the pool bar is a little weak with their drinks, just ask for another one. If you let them know they won't be offended. The only thing I did not like is how certain guests were treated a little more special by management. A lot of brown nosing going on. Its probably the best Hotel in Isla Verde.