I enjoyed my stay at the hotel. The pool very nice and the beach was ok. The tide was a little ruff. The cafe was small but the food was excellent. Fair prices considering your at a resort. The waitresses and waiters was all friendly and courteous. The Pina Colada's were excellent.......Waleska made the best. The hotel was a little to quite for me and the casino was small and had out dated slot machines. We stayed in a suite which was nice and clean, but small compared to many suites I have seen. There was no tub, which in my opinion is not a suite. All the suites only had a city view with a very small balcony not big enogh for a small table or chair. And with having a city view suite there is not much privacy because you are on the front entrance side of the hotel and there is alot of traffic in and out of the hotel. There are plenty of places outside the resort to get food at a great price. Not sure of the exact name but I believe it's called Misa Casa ( great food /great price) which is in th shopping center across the street from resort. There is also a nice small sushi bar about a block up the street that served excellent sushi and the miso soup was to die for. I visited a few other hotels in the immediate area and found the El San Juan was the place to be to hang out on the weekends. All in all it was a good stay, I will return to Puerto Rico but probably will choose another hotel.

I stayed at the InterContinental while on a young mommies ladies trip to San Juan. I read many reviews of Puerto Rico before my trip, with the majority of reviews stating that the service in Puerto Rico is slow, bad, or nonexistent. I must say that I had the opposite experience. Everyone at the InterContinental was friendly, helpful, and happy. This includes the front desk, concierge, bellhop, doorman, bartenders, waitstaff, chambermaids- you name it. We had a wonderful time. I was able to view the lobbies of nearby hotels and by comparison, I much preferred the atmosphere at the InterContinental. It was clean, bright, well decorated, easy to find what you were looking for, and never too crowded to find someone to help you with a request. The pool area was beautiful, right on the beach, had a lovely pool, plenty of seating, plenty of bars and food to choose from, waitstaff that would serve you poolside, plenty of greenery, and great weather to top it all off. I highly recommend this hotel.

We enjoyed this hotel for a relaxing getaway. The pool was very nice. We didn't eat in the restaurant, but there are some nice ones nearby. I would recommend to others.

My husband and I just returned from a 6 night stay at the Intercontinental. Stayed from April 25th until May 1st. We arrived at the hotel at 11:30 am. Check in time is at 4:00 pm, but the person checking us in (the concierge manager, who was incredibly kind, and very helpful), got us checked in early. Our room was oceanfront and worth every penny. The beds face the ocean so you can actually see the ocean immediately when you wake up. Rooms were kept incredibly clean every day. Housekeeping was very attentive. Complimentary shampoos, soaps, and lotions smelled very nice and were good quality. The balcony was standing room only. The pool area was nice. There were some cabanas that were first come, first serve. They were taken every day we were there except one day when we got to the pool by 9 am and snagged one finally! Security guards kept non guests from using the pool. I only wish they would have a designated smoking area; there were a LOT of smokers. Not pleasant for non smokers like me. Beach area was okay. Pretty scenery, but way too much seaweed. As you're standing in the water, all the seaweed gets intertwined within your legs and you feel like you're being swallowed by the stuff. There weren't a lot of people in the water, and I'm guessing the seaweed is the reason. But if you decide to go on the beach, the beach chairs are free, but the umbrellas cost $10 (which I thought was worth it instead of roasting in the sun.) Mediterranean Cafe has very good sandwiches. Frommer's recommended them and I can see why. I tried the lamb pita, my husband had the cuban sandwich. Sodas, a small paper cup at $3 each, do not come with free refills. Alfredo's (the inventor of Fettuccine Alfredo opened this chain) was also very good. I had, of course, Fettuccine Alfredo, and the chocolate molten cake. High class service, without the pretentiousness. Directly across the street there's a supermarket where you can get snacks and drinks. There's also a restaurant called MiCasitas that claims it has the best Mofongos on the island. They were very busy and had a line out the door. My husband and I both tried the beef Mofongos. If you're not so brave, there's also Subway, Domino's Pizza, Church's Chicken, Baskin Robbins, and Burger King in that same shopping complex. Be careful about taking taxi's around town. ALWAYS ask how much it costs to go somewhere BEFORE getting in the cab. They're supposed to work in zones, but we discovered that some drivers are dishonest to tourists because they don't think they know any better. I found this part to be very frustrating. There's an AVIS rental car service right in the hotel lobby. We rented a car for two days to go to El Yunque and Ponce the next day. Cost for two days, plus insurance cost $165. Self parking per day at the hotel costs $16. Parking lot is located across the street. Day of departure we used their hospitality room. It is available on a first come, first serve basis from 12 pm to 6 pm. We went at 4:45 and saw that no one had even used it all day; I don't think anyone knows about this service that they offer since they don't advertise it. It's free but it's only for 30 minutes. Overall stay was quite pleasant. We booked through priceline, so we got a great deal. I would never have payed full price for this resort. For the price I paid, I feel like I got a great resort. It was farther than I would've hoped for from Old San Juan; it was a 15 minute cab ride. The doors were paper thin, and had no buffer between the bottom of the door to the floor so you could hear every single door SLAM SHUT at night and all morning. You could hear the planes fly by, since the airport is only a 5 minute cab ride away, but if you ignored them, they really didn't bother you after a while. And lastly, even though the concierge manager guy (who was not even Puerto Rican which might explain it) was very nice, every single other person working at the concierge desk and the check in desk was incredibly curt and rude to my husband and me. I read a lot of reviews about how the staff was very rude, but until you live it, you don't realize how rude they actually really are.